Submit a Complaint

Template Monster

United Kingdom

Consumer complaints and reviews about Template Monster

michael322 Send email
 
Mar 1, 2019

SOLD UNWORKING TEMPLATE / NO REFUND - FILE A COMPLAIN ON BBB.ORG AGAINST JETIMPEX, INC (owner Templatemonster.com)

We bought wordpress/woocommerce template (name FairyStyle) from Templatemonster.com. Paid to company JETIMPEX, INC who operate Templatemonster.com

https://www.bbb.org/us/de/wilmington/profile/web-design/jetimpex-inc-0251-32003341

They sold unworking / old version of software which not working with current releases of Wordpress 5 / Woocommerce 3.5 software. Templatemonster.com hidden information that template not updated / not supported by them for last two years and cannot use with current versions of Wordpress / Woocommerce software.
Purchased software files last time modified in May 2017 year (near two year ago!).

I am professional developer and my colleague, other professional developer, cannot install that template which we bought on our new server. We tried different ways but every time received message from Wordpress/Wocommerce that need to contact with author of software for receive updated version.

We spoke with Seller by phone - Seller confirmed that this software not working with latest version of Wordpress/Woccommerce and
offer to use old version of Wordpress/Woccommerce. We don't agree on it. Nobody use old versions of Wordpress/Woccommerce because they have security issues and all sites recommend to update to latest version of software.
For example many articles on internet strongly recommend to update WooCommerce to versions 3.4.6 or higher
https://nakedsecurity.sophos.com/2018/11/09/update-now-wordpress-sites-vulnerable-to-woocommerce-plugin-flaw/
(Versions 3.4.5 and earlier are affected by a handful of issues that allow Shop Managers to exceed their capabilities and perform malicious actions). But Seller told us to use version WooCommerce 3.0



Here purchased software errors -
1. https://prnt.sc/mmn1ja
2. https://prnt.sc/mmn1wt
3. https://prnt.sc/mmn24b

I recommend to everybody file a complain against JETIMPEX, INC. (owner of templatemonster.com) on Better Business Bureau - goto on bbb.com, find JETIMPEX, INC., 2711 Centerville Road, Suite 400, Wilmington, DE 19808 and click to "File A Complain"
https://www.bbb.org/us/de/wilmington/profile/web-design/jetimpex-inc-0251-32003341

SOLD UNWORKING TEMPLATE / NO REFUND - FILE A COMPLAIN ON BBB.ORG AGAINST JETIMPEX, INC (owner Templatemonster.com) SOLD UNWORKING TEMPLATE / NO REFUND - FILE A COMPLAIN ON BBB.ORG AGAINST JETIMPEX, INC (owner Templatemonster.com)

Previous 1 Next

Complaint Registration Form

    Information of the Company you are complaining about
    Subject of Complaint
    City (optional)
    Complaint Details
    Attach photos (optional)
    Confirmation code

    Submit

    Submit Complaint | View full list of Companies | Latest Complaints | Terms of Use | Privacy Policy | Contact Us

    © 2024 Complaint Board
         
     

    User Registration

    Already a Complaint Board member? Log in now.
    Username:
    E-mail address:
    Password:
    Code:
    or connect with Facebook

    User Registration

    A confirmation email was sent to "".
    To confirm your account, please click the link in the message.

    If you don't see the email in your Inbox, please check your Spam box.

    User Login

    Not a member of Complaint Board? Register now.
    E-mail address:
    Password:
    Forgot your password?
    E-mail address:
    Back
    Loading, please wait...
    Your password has been sent to the specified email address. Log in
    or connect with Facebook

    User Facebook Login

    Enter Username
    		 
         

    We use cookies to improve your experience on our site and to show you personalised advertising. By using this website you agree to our Cookies Policy.

    I agree