I purchased a vehicle and as their website states 7 day return policy, 100% if not satisfied. At this point I have filed a Federal Trade Commision complaint because they have yet to return 1/2 of my credit card down payment which is 500.00. Folks beware these individuals operate like this. I will contact their investors you can find a list on Google. I am from Amarillo, Tx I will not recommend them to anybody even people I dislike. Drive down the street to the next dealership. Mr Klein the sale manager is part of the problem. This dealership is in Grand Prairie.

If your out of state don't give these 500 you better test drive it i wounder how much they make a year keeping peoples 500 they told me to get the discount i had to give the 500 that day Ray Dohse was the saleman the car had bad tires and i did not buy it maybe that was cheap compaired if i had bougt the car buyer beware i hope they take the 500 and put new tires on the car for the next buyer.

Found Chevrolet Tahoe on Ebay and went to Texas Direct Auto on Monday, March 12th. When I looked at the vehicle everything looked as pictured on Ebay with the exception that the navigation/stereo system was missing. This was not mentioned on Ebay nor in the vehicle description. I was informed that there was a minor problem but was being repaired. I went ahead with the purchase after being assured that the vehicle would be ready for pick up by Wednesday, March 14th. I told my salesman that I would be back on Thursday to pick up but to call me when the vehicle was ready. I finalized my financing and everything on my side was complete. The problem is a severe lack of communication from Texas Direct and misinformation. You have to take the initiative and call them. I have been promised returned phone calls that were not returned. It is Saturday morning, March 17th and I don't have a vehicle or a returned phone call. I intend on completing this transaction and probably at considerable expense since I now have to rent a vehicle for now. I will not ever due business with Texas Direct again or recommend to anyone.

@mwaenger,

We're sorry to hear of the miscommunication - we will do everything within our power to rectify your situation quickly. Please send your grievances to complaint.texasdirectauto.com and expect a response within 24 hours.

-Texas Direct Auto

My son's friends father is the manager at Texas Direct Auto and my son was in desperate need of a car because he had to leave in a couple of days to go to work in Arkansas so he called his friends father and told him this and his friends father told him not to worry pick out the car he wanted and come down and he would have a saleman (Jimmy) to bring the car up and let him test drive it and would do everything he could to help him get a car and would give him a great deal. WELL that was the biggest mistake of his life!! Once we got there and waded thru all the masses of people we stood there for almost 1 hour for the salesman to bring the car up. My son drove it and really liked the car but wanted to test drive 1 other car so we stood there about another 20 - 30 minutes until he brought that one up. After that he took us to a computer so my son and husband (co-signer with good credit) could fill out an application form and take a $500 deposit. My son asked him if he would be able to drive off with it that day, and told him his situation to make sure he knew about it and he said yes, it would take about 1 hour. I asked him at that time how much for the car be ause it was listed at almost $30, 000 and he said he would go and check. When he comes back at first he said $22, 998. When I first heard the price I thought WOW he really is going to give him a great deal and then as my son repeats what he said he changes it to $29, 998. After that we waited 1 - 1 1/2 hrs for them to tell us that they were having trouble getting them approved and it might not be until Monday. Well my son would not be here on Monday so we asked for our deposit back and he then says I'm sorry but I told y'all it was nonrefundable even if he does not get approved. I just about had a fit. We all 3 told him he never said it was not nonrefundable and he said he did. I told my son to call his friends dad but guess what? He wouldn't answer his phone. I told him to keep calling and told him I wanted my sons deposit back now! Well he went and got a manager and the manager told us he was sorry but he could not give us back the $500 CASH if he wanted to because it is droped in the safe. Well first thing don't tell me that business could not come up with $500 cash after the thousands of people that walked in that place that day. But then he tells me that now he can not even sell that car all weekend (it is now Saturday night). I said your night and his reply was " 24 hours a day online" and I said to him you mean to tell me you can not sell that car online and he said it is locked in our name. Well that is bull****!!!he could changed what ever he want to on the computer and he knows it!!! After I walked out he finally told my son he would refund the deposit to him on Monday IF he wasn't approved. I have no doubt in my mind he will never see that money again. If that is how your treated when the manager is your friends father and tells you he'll give you a great deal and do everything he could to help him, I hate to see how other people are treated!!

You agreed to pay a $500 deposit on a car without negotiating the price and didn't even know the asking price. You agreed to the deal even after they jacked up the price $7000. Not smart.

No I knew the asking price, I didn't know the discount price