I found the exact car I wanted on Texas Direct Auto - 2010 VW CC Sport. I should've known that it was difficult to communicate with this company because they repeatedly didn't answer phone calls and took quite a while to return those phone calls. Finally I was able to qualify for financing and set up shipping for the vehicle. Once it arrived there were a number of different problems that were GLARING and weren't disclosed:

- Passenger side door malfunction (Sometimes it will open, sometimes not. It's unpredictable.)
- Cigarette burns in the ceiling
- Headlight was WELDED rather than having a part fixed (I had to pay $700 out of pocket to replace the headlight)
- No driver's manual included
- Broken handle for the center console in the back seat of the car
- Undisclosed cosmetic damage

If these problems weren't enough, I recently refinanced my auto loan through a new bank, and my payments from my old loan are recurring. When I contacted the bank who had my old loan they said that they didn't have the information to fix it; Texas Direct Auto set up an automatic payment schedule through a third-party company. It's been difficult to get anyone to answer the phone in the finance department and they just keep transferring me until eventually I hit someone's voicemail box. When I did speak to someone they told me that the loan advisor who set up my payments was no longer with them, so I have to wait for call from a manager of some kind to help me. It doesn't seen to matter how many times I've called or that fact that I've expressed that the matter is urgent, no one is getting back to me. The payments continue to be pulled out of my account, so now I'm paying TWO LOANS instead of one.

Purchased a car from out of state. They tried to sneak in this BS Gap insurance. I declined it and they said they will take it off the agreement. After three months of fighting with them, it still has not been credited. They are very unresponsive.

DO NOT DO BUSINESS WITH THESE PEOPLE PERIOD !!! Bought 2011 Cadillac Escalade pictures looked perfect, great talked to my salesman Lindsey asked him about if there were any chips in the paint dents etc, nothing wrong but a small door ding in the driver door but there professional dent removal people were removing the dent as we spoke no big deal, ran carfax everything went as planned, shipping would be a little delayed because of Christmas that was ok so waited patiently and the shipping department guy called and the unit was being shipped, great! Truck driver called and met me in our local walmart parking lot, the first I noticed was how dirty the caddy was and had black tar all over the running boards when I pulled up! WTF in the pictures the rig looked spotless? Driver got out and asked me about some people he knew with my last same name, he wound up being good friends with my late cousin they used to rodeo together as he was handing me a paper to sign with all the damaged places in the vehicle, I was like man what happened? It was like this when it got picked up in Houston?? Now what? the delivery guy just shook his head, I give them a call if it was mine, I said ok thanks. I got on the phone as fast as I could pull it out of the parking lot, Lindsey dude this rig is beat all to hell, he told me it must of been the transport people? (ok let's see the transport people know my family I'm sure they were thinking we know him or his family let's beat the he'll out of his rig) Good one Lindsey, told him how upset I was so he let his supervisor give me a call, she told me about how many dealerships she worked at and how there was no way that they would ever sell a car in that condition blah blah blah, told her that I wanted them to pick up the car and take it back O no, she asked me if I had the car inspected by one of there in house flunky f-k ups for $200 bucks? told her no I didn't how it inspected then she said there was no way to be refunded gave me a a bunch of more lip, said that it was a used vehicle and the things wrong were superficial and are usually on every used vehicle( the rig had 12300 miles on it come on)told me that there salesmen look over every vehicle sold and told me she would send me a $150 dollar refund and a new hitch covert boy that really helped Cunt (which looked like they had spray bombed) the body guys down there could not even paint for Macco, there awful! I was like what a great $60, 000 Christmas present that is going to have to go to the body shop before I can give it to my wife, I've never wanted to make a drive down from Arkansas and drive a vehicle right thru there showroom front doors >>>TOTAL BULLSHIT! After taking it to the local cadillac body shop got a bill for $1200 and now it's pulling hard to the right prob been t- totaled the f-king headrest tv's won't mute (there junk) going to see if I can get it aligned
Wish me luck! So Buyers Beware they are a bunch of cons if I make it down to Houston to visit a buddy or two sometime, I'm thinking about pulling in there and kicking the shit out of a person or two!