The Kennedy Commons location - the lady who answers the phone hates her job because she's extremely unpleasant and instead of helping, aggravates me even more. I've already been inconvenienced for a defective sofa and she's no help at all with the warranty process. I had a hell of a time trying to get the brick to cover my sofa under their blanket warranty.

I hope the brick invests in training their agents on customer service skills. That's not the person who I would like to represent my company when speaking with customers who are innocent.

There are 1'000's of other candidates who are more qualified and happier to do her job.

Please don't purchase anything from The Brick. We purchased a living room set, top of the line leather for just under 4,000. When delivered, there was damage to one end where there was a big indentation, and no padding underneath in that section. You could actually feel the wood underneath. The sofa had a big wrinkle in one of the side arms. After calling to complain, they sent out another one. We refused delivery while still in the truck, because of similar issues. The manager calls us the next day to say they won't send out any other sets because they are all the same... he said that that's how leather is.... it has wrinkles. When I asked for a refund, he refused, saying they have a no refund policy. The sales person never said this, nor was it on our bill. We threatened to take them to small claims court, and the manager said "see you there". PLEASE DON'T BUY ANYTHING FROM THE BRICK. You will have it forever, no matter what condition it is in. In store credit is all they give to purchase more crap.

I purchased a couch and chair through the Brick in Calgary in late 2011. I used their promotional, "pay no interest" credit cards. It seemed to be a reasonable deal and the sales person was eager to go through with the sale and purchase(of course). I signed all the required documents and never had any of the fine print explained to me. As a consumer it is my responsibility to be more aware of fine print however I figured, what more could be to a" Brick card" than interest on any owing amounts after the "no interest" term is up. I was wrong, underneath the Brick credit card is an insurance policy through Tans Global Insurance. It is not only a payment protection, but leave of absence protection, disability protection, life and dismemberment protection, all this coverage was not explained. Meanwhile you are paying for all this protection, that was not fully explained. Seems to me Trans Global is hiding out under those big BRICK letters on the card. I cancelled the policy, which I understand was my responsibility after a 30 day trial, how many insurance companies are charging fees unbeknownst to card holders?!!!

"As a consumer it is my responsibility to be more aware of fine print however I figured, what more could be to a" Brick card" than interest on any owing amounts after the "no interest" term is up."

You admit your responsibility, shirking of this responsibility and idiotic assumption, but you felt the need to complain anyway...