ENOUGH IS ENOUGH JUST SHUT THIS PLACE DOWN AND LEAVE TOWN YOU ARE A NUSENCE TO THE REAL WORLD. FOOD NOT COOKED RIGHT ,SERVICE AWFUL MANAGEMENT WHARE YOU GET THESE PEOPLE.DO THE CITY A FAVOR JUST MAYBE WE CAN GET ANOTHER CHICKEN HOUSE OR BURGER JOINT FOR REAL LONG TIME RESIDENT HEAR,SAME OLD TOWN ,

we have eaten at cracker barrel for years, everything has always been delightful until the re-open after co-19. now, the gravy tastes like a store brand package (horrible) used to be very good, hamburger steak/gravy was my husband's favorite, they changed the seasoning on it and he couldn't even eat it. the prices have gone up, that would be ok, but the portions shrunk really bad, hash brown casserole is about 2 teaspoons, same with mash potatoes. ya'll need to go back to the way it used to be as far as gravy/seasoning etc...well, all the portions are small. we will not be back until it goes back to being worth paying for. mcDonald's is a lot better, and i don't like mcDonalds. please get it right.

Placed a to go items and got home realizing that a complete order was missing. I have called for two days only to be told that a manager will call back. No phone calls or replacements have been offered.

Not really a big deal I guess our server was having a bad day but I definitely love the food there always take my family there but on this occasion like for instance ordered root beer he brought out Colts order cottage cheese got a salad just little things that,... like I said he must a been having a bad day

I placed an order for Christmas Dinner sides online around the 17 of Dec. and paid in full by my debit card online. Upon arriving to the store to pick up my order on Dec 24 they tell me they did not have the cake i ordered and tried to talk me into taking Blackberry cobbler which I refused and got cash back for the missing cake. also I ended up waiting at least 30 minutes for them to prepare the rest of my order which was pre ordered and prepaid. After checking my bank account I notice that they charged me twice for that same order, so I called the store and was told to bring in my statement that shows that double charge so I did just that. When I got to the store and showed the manager my bank statement, she disappeared to the back of the store for a couple of minutes then she came back up front and spoke to another employee which gave me corporates phone number and told me I have to deal with them. I called corporate and waited on hold for 17 minutes for them to answer and tell me to wait even longer for them to investigate. What is it about a bank statement in your face that makes you think I'm lying to you about double charging me for some food that really was not even worth it after all!!!!! Still Waiting, and Not Giving Up!!!!

I have been a customer of cracker barrel for many years and never had a problem with the food. Anywhere on the map the food is always top notch. The help is another matter all together. My wife and I are a mixed couple and twice I have had the help spill either food or beverage on me. This happens at Frederick store across from Shockley Honda dealer. I think that corporate should look into this because the people that work there are running your business away. My wife is always exempt from this treatment so i am assuming that the some of the folks that work there are targeting me. Last night it happened to me again my servers name was (Will ) 10/21/2016. A nice looking young man but i noticed the whole time he was taking our orders he could not look me in the eye. After the incident he brought us two cups of coffee to go (on the house.) The problem with Cracker Barrel is too many (CRACKERS)

Sincerely Mr. Miller

I have called this place 3 times, was told they'd talk to the manager and return my call --- they never return my call after saying they would address my complaint.
I parked my car in your parking lot at 12:05p.m.- third row on the end so it wouldn't get damaged by other car doors--(-2017 350 Black Mercedes)
Upon returning to my car at 2:00 p.m., the yard maintenance people were blowing furiously all the grass and debris from the
parking lot all over the place. The side of my car by the curb was covered with grass/pebbles and it would not brush off because it was wet.
Then I got in the car and there was grass on the windshield and a stone mark that cracked the glass. It was not there when I arrived, I can assure you. I have pictures of the incident and damage it caused. The manager or whoever is in charge should NOT allow the yard people to BLOW DEBRIS DURING the hight of business hours. .
Consequently I have to have my car detailed to the tune of $650 on the side and a new windshield for my deductible which is $1,000.00 This is very disturbing and I have forwarded the complaint to my lawyer, and want some compensation from Cracker Barrel
It is the fault of Cracker Barrel for engaging the service during the busy business hours. They should NOT be blowing off the parking lot when cars are parked!!!!!!THe blowers are powerful.
I have many business acquaintances that frequent your place and your reputation precedes you as in all businesses. YOur ethics and customer satisfaction are important, I'm sure.
I would appreciate some attention given to this matter in order to resolve it.
Thank you,
Marie O'Hara
616-710-2702 or my email.

Been eating at your stores every since they open back in Tennessee . Love there Friday cod , but the last few times we have been there
It has been awful , last nite was the last time. The cod ( if it was cod ) was awful, the service was awful . Ask to leave sugar off my sweet potato , they did not and it look like a piece of grab , send it back ,wife ask for chow chow she finally got it after we were done eating. Manager come by ask if everything was Ok ,I had to unload on him in a nice way . Said he made it right ( I was not trying to get free meal) last time I saw him, say all this to say it was a good place to eat , but not anymore! I sense some problems in management,not in store ,but higher up. I see lot of turn over in staff. When will these smart people that call themselves management learn to treat good help with respect, all the old standbys at our store have disappear . Come on Crackerbarrel wake up!
Pat

I just started and i was told that Manager and ETC have any inappropriate feeling for the employees but
Terri Lewis she keep grabbing on my private after i have told her a number of time to stop because am trying to keep my job but if something is not done i will have to seek legal action can"go to the manager because i don"want to get fired

we went this morn at cracker barrel in franklin Kentucky we have eaten there for years the last few times the food wasent good but today it took 45 min to get our food eggs bacon when we finally got it the eggs had a hair in it I showed it to manager we dident have to pay for food but this store is going down hill fast will never be back in there

the service was terrible. the food was cold. and the tables werw dirty

went to Cracker Barrel on 10-21-2014 at 7:30 PM the Hostess told us the Kitchen was backed up &none of the tables was clean up and there was a 30 min wait ,I ask for the Manager was told he was on the grill .

Thanks for your Help .
G. Hoover
Baton Rouge ,La
70815

I have Frequently went to Cracker Barrel in several Places over the past 15 years and I have found the same thing in all the locations I have found them to be Nice Kind and friendly Thats why I am appalled when I hear that the Manager at the Venice, Fl Location Fired a 73 yr old Veteran.These are a few of the locations that I have been too.
I have been to your Altamonte Springs, Florida restaurant, as well as the ones in Bradenton, FL (Both Locations), Orlando,FL (both Locations), Venice,FL (Where in 2001, I was an Armed Security Officer at this Site) as well as the two locations in Tampa, Florida.
Please do not get me wrong, I like Cracker Barrel, but when I read that Cracker barrel fired an elderly Veteran for giving a homeless man a 50 cent muffin. I understand they company has a policy, however policies can be changed to reflect the changing times, I also Understand he had 5 warnings, but you do not fire someone take it out of his pay or ask him to pay for it. thats like firing your Grandfather, or great grandfather depending how old you are.
With me being a Disabled Service Connected Veteran myself I will be telling any and all of the veterans sites That I am a Part of to boycott Cracker Barrel or give Joe his job back with a raise...

OK gave Cracker Barrel a second visit and a second chance in the last two weeks, We had visitors that wanted to go there as they had never been to one. First off we were seated at a table with only two menu's and there were four of us so we had to wait to share menu's. I noted only two set-ups on table, after we ordered mentioned to server we needed two more. Drinks came and we ordered. One ordered soup and sandwich, sandwich came No soup, asked again for two more setups. Side salad came asked third time and the runner got them for us. I ordered the Sunday Chicken Special, Loaded with coating had to dig for the chicken which amounted to only enough chicken from two pieces to make a small sandwich, all batter very little chicken. When we went to pay our check, only one girl cashier, and 6 people in line. The whole place seemed understaffed. Men's room trash overflowing, paper towels all over the floor, no one had checked it in awhile. Needless to say we won't be back even though your less than a mile from our house. Two weeks ago we waited forever for our food but I realize things happen and maybe it was a bad night even though their wasn't a lot of people in the place. We will not be returning anytime soon or bringing guests there. We were there at 7pm on Sunday Aug 10,2014

My family and I are very disappointed in the stance you have taken with the Robertson Family (Duck Dynasty). You may not like what Phil said, several people don't. I understand this.. However, the bible is God's word. What Phil said is correct. Weather you or I want to admit it. I don't understand how others can say things 10 times worse and no one says a thing. But someone speak out on Gay, Lesbian etc... and the whole world wants to attack them. My family and I will be reviewing this incident further. We love to eat at Cracker Barrel and do so often. Why Corporate Companies act like this is beyond me. I don't come to Cracker Barrel for you politics. I come to Cracker Barrel to Eat..... Now that I see what your politics are. I may not come back. Again, Very disappointed in your actions.

I am a loyal customer of Cracker Barrel. My wife and I eat at our local one three to four times a week.
New management is destroying Greenvilles Cracker Barrel. All of our good servers are leaving or being fired.
I can see a decline in our local store. Service is at a new low, as is moral. Don't let my Cracker Barrel die because
of poor management. If something is not broke, why change it. We felt like family, everyone from greeters to servers
were always polite and happy. Where did the happy go?

black people are usually some of my best tippers. are you sure your perception is not getting you no tip or low tips. these types of guest can pick up on your vibes you know. a lot of black people are difficult to wait on (even all the black waitresses at my cracker barrel know this) because they try and change the menu around, substitute just about everything on the menu that most of the time can't be substituted. They just want to eat like everyone else and always want extra napkins lol. just go with the flow and be nice even though it is frustrating you will get a tip. don't act annoyed, i wouldn't give you a tip either if you acted like you couldn't stand waiting on me.