Usual story - goods not in stock - will arrive shortly (x3messages) - then available 2018!! - standard refund offered online 5 working days... did not happen... then 10 working days ...did not happen... asked for repayment date... response online was "give us 2/3 hours"..nothing happened... next day decided enough was enough and used debit card guarantee as below..

The process is called Visa Debit Chargeback, and, as the name suggests, is a procedure in which the banks will ‘charge back’ the value of the original transaction directly from the supplier’s bank, and pass this amount on to you.