Dear sir,

I booked for a 5 room deluxe room together with breakfast in The Residency Chennai under the name of Ravi Vasu from the 12-16Dec 2019. As I arrived at the hotel, I was told that we were to pay an extra of 20,000 Indian rupees as they charge per head and not per room. In which the hotel staffs were very reluctant to waive the amount although knowing that it is very ridiculous to charge us. They ended up bringing down the amount to 11,000 Indian rupees.This is super ridiculous and it does not make any sense. It is understood everywhere that all customers would be charged based on rooms and not based on individual self. I urge agoda and the Residency Hotel to look into this matter as this is
very unprofessional. With this I need an explanation and compensation for the bad experience my family and I had. Hope to hear from you soon.

Thank you.