I purchased a sofa, love seat and ottoman with the protection plan and "master seal". The salesman John Wier said everything was covered and NO Hassle. To put this in a nutshell they never came to clean stains after I called them in within 24 hours. John stole money from me and is a liar. I would not suggest anyone purchasing from that store or any of its affiliates!

We also bought a sectional couch from the Roomstore in Spring, Tx last July and bought the 5 year warranty. A month ago we asked for a service man come look at one of our cushions and he did. He said he placed an order for new cover for the cushion because it had a few small holes in it. Two days later we get a call from North Carolina stating that they no longer make this couch and will not honor the warranty. We are now trying to decide how to proceed with an upholstery company because it isn't a simple fix.