No repair service on the weekends, tired several times to contact anyone to fix a problem & was not able, then was told Monday it would be a couple of business days before receiving a call back. - Not good.
The recharge plug for the Jazzy is a three pin xlr connector that plugs into a port under the controller, impossible for my grandmother to reach or manipulate, and difficult for me, and of course it is the source of our current problem. Grandmother tried to unplug it in the middle of the night to go to the bathroom and broke off two of the three pins in the port under the arm, so the chair can not be recharged and has been useless for the last two days...this ongoing issue the her not being able to plug the chair's recharger in at night is keeping the chair from getting a full charge.
Other problems, the foot rest is not easily lifted or pushed down, it requires bending over so low my Grandmother's head is nearly between her knees so she has taken to not using the foot rest, (which I protest each time I see her causing tension) allowing her feet to dangle which intern results in slumping poster and is inflaming pain in her lower back which is getting progressively worse.
This the chair's seat is equipped with a swivel, but the lever to release the swivel’s lock is below the right arm rest, hard to get to, then once it is released she had issues moving herself to exit the chair from over the wheel (perpendicular to the foot rest). Lending to this problem is that there are a couple of positions that the chair's seat locks into (over the foot rest, half way between the foot rest & wheel, over the wheel), working her way through the intermediate position half way between the foot rest and wheel increases her difficulty turning the chair from the normal drive position with the foot rest to a dismounting position over a wheel.
I believe there are some easy fixes to these problems, but when I contacted both the Scooter Store & Pride (800-800-8586) the chairs manufacturer seeking a resolution to the short comings, the Scooter Store directed me to Pride and vice versa. When I asked to speak with a designer at Pride I was dismissed as if I was asking for something completely unrealistic ...I will not do the modifications myself for fear of voiding any warranty.
In closing, the chair is good for what it is, however it is not as user friendly as the marketing would have you believe, nor are any of the issues I have mentioned above addressed in the instruction given by the person delivering the chair.

I have been one of your customers for over two years, and during that time I have experienced frustration with several design features of the Jazzy Power Chair, which I would like to bring to your attention.
1) Rear wheels are too difficult to control, especially when trying to back up
2) Seat covering IMPEDES SLIDING, thereby making it necessary to exert excessive amounts of effort when transferring on or off the unit
3) Bucket seat too hard to maneuver into because of the high corners. A bench-style seat would be more user-friendly.
4) Arm rests too low. More height capability needed.
I hope you will seriously consider my thoughts, as I believe the changes I am suggesting would benefit many of your present and future customers.
Sincerely,
Kathleen Holzwarth

My problem is with the Scooter Store, Sacramento Service Center.

In November' '03 The Scooter Store delivered a power wheel chair (Jet 2)to my residence. This chair was not the proper fit for me and needed to be swapped-out for for the "Jazzy ll70".

I have had multipal problems with this product and a number of service calls were made to supposidly correct the problems.

In July of 2007 a service call was made to replace the anti-tilt wheels on the front of the chair. At that time the replaced the wheels.

On August 1, 2007 I had a serious fall while decending the ramp at my home when the chair tilted forward, throwing me off balance and out of the chair head first down the ramp. this was a direct result of the anti-tilt wheels being improperly adjusted too high when they were replaced.

My left shoulder was shattered as a result of the accident and I am still under medical supervison for the injury.

The problem is the Scooter Store has refused to provide service for the chair since this past January ('08), do the me contacting an attorney for legal advice. This is rediculous due to the fact that I contacted the attorney in the previous Aug/Sept. and they did service the chair on several occasions prior to their refusal for service in January.

Now the Scooter Store is trying to claim that I abuse my chair and that it is now susposed to be used outside of the home. If this is so, how am I susposed to get from my house to my vehicle when I need to go somewhere, they never did answer that one.

Now we are engaged in a "Responsibility vs. Liability" battle.

I have begun to educate myself of the practice of the Scooter Store and have discovered that they have also committed fraud in dealing with MediCare and MediCal, and have been fineed several million dollars for this practice.

Their practices of selling equipment that is not correct for the patient and their lack of concern for the patients and customers they deal with seems to be a systemic on-going situtation in which those on the receiving end get abused emotioally as well as physically.

The Scooter Store has got so big, so quickly that they don't believe they can be touched and continue to practice "business as usual."

The uneducated customers continue to turn to the Scooter Store and put their trust in them that they will do right. Those of us who have been there and done that already, unfortunately know better.

Those that have done business with, and have had problems with the Scooter Store need to find a way to get together and put the word out as to what the Scooter Store practices are and give others some information about what they might be gitting into so that they may make at least an informed decision.

The Scooter Store claims to do everything that is compliant with Medicare. They brag about how they do more than is required regarding paperwork. Their guarantee to give you a free powerchair if Medicare denies your claim is not a lie, but it is worded in a way that they will never have to give away a free chair. They actually have NEVER given away a free unit. So, this is a scam...not fraud...but a scam. They do everything possible to stay one step ahead of Medicare, they laugh because they take advantage of all programs available including charging Medicare hundreds of dollars to provide a "loaner" to you. Their "technicians" are not even factory trained...they are parts changers. They have billed Medicare many times for the same problem and return visits. They do not work on weekends and don't care if you are without your chair for days. At the end of the month don't even try to get service because they are too concerned with delivering new chairs which is how they make money. They lose money on repairs so they don't even want you to call. It's about time the government realizes that the scooter store is a sales organization and ONLY cares about selling. Isn't it nice that they are so arrogant that from their Medicare profits they paid for their employees to go on a cruise to Mexico! Mr. harrison only cares about his ego and money. I for one will never call them again for a chair or for service, there are many smaller local companies who truly care about me, and I don't want another dime of medicare money going to pay for mr. Harrison's lifestyle, or to send their employees on a luxury cruise.