I have contacted the manufacturer of this material . They confirmed that they do not offer a warranty of any kind on this material and confirmed that our rating of "up to 3 years" is completely accurate. I tried filing a claim for defective material, but the roll we used to produce your magnets came from a roll of 450 ft, and we have had no other complaints from the other customers from that roll to legitimize the claim, so they denied it. Essentially, I was told that there is nothing they can do. I am very sorry that you are not satisfied, but we really did try to help.

I AM aware that magnets should never be bent. They have NEVER been bent as I stated before. They have NEVER been off my truck except when it is washed. THEY HAVE NEVER BEEN FOLDED!!! You have been told that through e-mails and yet you say "I'm sorry you were not aware that this material is easily bent!"

You post the rating "up to 3 years" on this material. If that's the case, why did you offer a 10% discount ONLY? I'm not sending you the signs at my expense. I've sent the photos already. Perhaps you could forward those photos to the manufacturer and they will reimburse the materials to you and then you could redo my signs. I would be very appreciative of your efforts to rectify this situation.

I ordered a banner online from them. I needed to have 1' left on each side of the sign. I had them center one line of the banner and apparently they re-adjusted my sign so that there was no longer 1' left on the sides. They sent me a proof. I looked and saw that the line was centered that I had asked them to fix. It looked good so I sent the proof back as OK. I also ordered the banner with grommets every foot of the banner. It also says on my invoice grommets for every foot of 8' x 10' banner. I also ordered what color they called yellow. When I got my banner, it was neon green, only grommets on top and bottom and they had not left the 1' without lettering on the sides. This sign is now unusable because it won't wrap around my existing sign without losing the first and last letters of my business name. I can live with the color and I could even add the grommets myself, but I can't use the sign now. They offered to make another sign at a cost of $225 after I already paid $370 for the first one.

I am very sorry that you were not aware that this material is easily bent! You emailed us saying that you have removed them "briefly" (but you say here that you have never removed them); were they maybe folded while removed? I have been here for years and have never seen magnetic material do this unless they are stored folded (usually during the winter or "off-season"). In these cases, they simply need to be flattened out (it is called "relaxing") and it will return to the original shape.

The manufacturer (an extremely reputable one for these types of materials) of this magnetic material (we are not the manufacturer of this material, we are the printing company) does NOT warranty this material, but we extend a workmanship guarantee to our customers for a year as a courtesy. We believe this goes above and beyond standard service for our customers. I apologize, but I cannot demand new material from a manufacturer that makes no guarantee on its life-span. We post the rating "up to 3 years" on this material (in every one of its product pages, in every quote for this material and in every order for this material) to try to extend a reasonable expectation for magnetics.

If you feel that your magnetics have "lost magnetism", please feel free to send them back to us and we will try our absolute best to have the material replaced from its manufacturer and we will even do the printing on our own dime (if the material is defective in any way whatsoever). Please call us if you have any questions.