I bought an item from The Twister Group through EBay. They sent the wrong item. When I emailed the company, they asked me to send the picture of my item to a third party email (Which I think is an EBAY policy violation). I received a response telling me the email server was over limit. They stated their email was working fine. Tried again; same thing. I then found that I could send the picture of my wrong item through EBAY in the resolution center. Seller stated it was what I ordered. Then they went back and changed the picture in their add from the one that I ordered to the one I received. I sent them a screen shot of my purchase history that showed the item that I had ordered was different from the one they sent. This seller turned the issue over to EBAY, and someone working for EBAY ruled in the seller's favor. I appealed this case and won. The EBAY person I was talking to during this appeal stated they didn't understand why the case was ruled in favor of the seller in the first place when I had the evidence to prove I was right. I received a refund. I decided to take this further and filed a fraud complaint with EBAY. While talking to the fraud department, they reviewed my email correspondence between me and the seller, my purchase history that showed the picture of the item that I had ordered, the picture of the one I received, the seller's item page where they went back and changed the item's picture, and where the seller asked me to use the third party email. The investigator agreed that there was an issue with this seller, and the person from EBAY that reviewed the original case. EBAY has opened a fraud case and will be investigating this seller and will be investigating the EBAY employee who originally sided for this seller. This seller has sold thousands of items on EBAY, but only has 6 negatives. Apparently when a buyer has an issue with this seller, the seller uses the fake email as the first deterrent, then they will change their item description/ picture to make the buyer look as if their at fault (but the buyer's purchase history is proof). If the buyer pushes the issue, the seller will hand the case over to EBAY customer support, where in my case it was obviously ruled unjustly. This is concerning if this is happening to others. EBAY is also investigating the person who originally decided this case. There could be a conflict of interest here if a customer support employee is in cahoots with this seller. I have enough evidence to prove there is some type of issue. Now when the case decision is in the seller's favor, the buyer can not leave negative feedback to warn other buyers of this unethical and deceptive seller.