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thulisile sibisi
South Africa
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Oct 15, 2019
disconnection for more than three weeks
MY SERVICES WERE DISCONNECTED ON THE 27TH OF SEPTEMBER WHEN I CALLED THEY SAID I MADE A SHORT PAYMENT OF R14 I PAID 100 SERVICES WAS STILL DISCONNECTED. I CALLED AGAIN AND THEY SAID IT WAS "UNFAIR DISCONNECTION" AND THEY WILL RAISE A CASE NO IT SHOULD BE FIXED WITHIN 48 HOURS. 48 HOURS PASS STILL NOT FIXED I CALL BACK AND THEY SAY THE ISSUE IS WITH PRICELOCK I SHOULD CONTACT THEM. MIND YOU THERE IS NO STRAIGHT NUMBER FOR PRICELOCK I SMS THEY CALL BACK THINKING ITS A NEW APPLICATION I TELL THEM THE STORY AND THEY TELL ME I SHOULD CALL CALL CENTRE AS THEY ARE THE ONES WHO SHOULD FIX THE ISSUE. I CALL THE CALL CENTRE AGAIN AND THEY STILL CANT ASSIST. THEY KEEP ON TELLING ME THAT THEY WILL CALL BACK AND ASCALATE THE ISSUE ITS BEEN THREE WEEKS NOW I HAVENT HEARD ANYTHING....
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