Trying to book ticket from Nagpur to Pune (Garibrath Express).
While booking I chose one of the berth preference as lower. The booking failed saying that lower berth is not available but the amount get deducted. (More than 200 tickets are available for this train , I am unable to understand how come all lower berths are occupied and rest 200 ticket are not having any lower berth)

Later made 3 more attempts to book ticket without giving any berth preference. However, at all three times the booking failed saying that lower berth is not available although berth preference was not given. In all three attempts ticket amount get deducted from my account. IRCTC Customer Care Number 9123603551.

This is very pathetic service. I am unable to book e-ticket although tickets are available and I haven't given any berth preference.

There should be some mechanism for failed ticket booking.The amount should not be deducted in case of failed ticket booking.

Reason of Failure: Software Bug
Please look into it asap.....