I purchase 3 tickets to a musical in Portland, OR. I did not get what I thought I was ordering. The website is misleading and way overpriced for what I actually got. Apparently, while BAL A means balcony-section A and BAL B means balcony- section B...BALC means they can give you a seat anywhere in the balcony. Also, the tickets available for the balcony were either 2BAL or BAL. I thought that meant BAL was 1st BAL, since those tickets were a little more money...I was wrong. Apparently, BAL means they can put you anywhere including 2nd balcony. BEWARE!!! If the ticket sounds vague...assume the worst. Also when I called customer service and spoke with Robert, he refused to let me speak with a supervisor and eventually hung up on me. NICE! I will NEVER USE THIS COMPANY AGAIN!

Hello Livare! Thank you for your feedback. I'm very sorry to hear about the confusions associated with your purchase through our online ticket marketplace. It sounds to me like you are referring to a venue called Keller Auditorium in Portland. This venue has the odd distinction of having two separate balconies with the same letter rows, which can be confusing. Each general area is also chopped into lettered sections. So, for instance, within the First Balcony, there are separate sections A, B, C, D, and E. The Second Balcony is also chopped up into sections A, B, C, D, and E -- so is the Orchestra. I have attached the venue map (if it shows up) which might help to illustrate the point I'm making.

On that note, it's important to note that the tickets you see listed on our site are actually being listed and priced by independent ticket-selling companies, not by us directly. The sellers who resell tickets through us advertise their seats either generally or specifically (depending on the seller). We can only promise what a seller explicitly promises on their ticket listing and we can't hold sellers to assumptions a customer makes about an order. We encourage sellers to be as specific as possible with their tickets, though, to make things as little complicated as possible.

In this case, it seems that you saw tickets advertised as simply being for the Balcony, without any reference as to whether the tickets were for the First or Second Balcony. You apparently assumed that the tickets would automatically be for the First Balcony, although the seller didn't promise that fact. The tickets ended up being for the Second Balcony instead, which is what has made you unhappy with your order. (Please note: if you're ever uncertain about the location of tickets before an order, you can always call or email us and we'd be happy to help!)

That being said, I'm certainly sorry for the confusion and for any negative service you experienced (we'd be happy to check that out for you, too). We can't, however, force the seller to cancel the order, because they did provide seating in the Balcony area, which is all they advertised. We're nevertheless sorry for the misunderstanding and, if you would email our manager Marie at [email protected], we'd be happy to try and help!