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Tidewater Financial

United States

Consumer complaints and reviews about Tidewater Financial

Esblimie Send email
 
Aug 4, 2016

Rude Kim, Sour Taste

Rude staff called Kim under supervisor Castro killed what would've been a repeat customer and left a sour taste afterward. This is serious! I had a $2000 consumer loan with Tidewater Financial that I just paid off. At first, Tidewater had decent, courteous and mature staff. It was a pleasure talking to them. Nowadays, Tidewater is entrusted to a value destroyer like Kim. I called July 18th, 2016. Kim lied and inflated her title. After she was been rude, I asked to speak to her manager. She claimed that she was the last one and no one above her. I pushed her for her lastname. That was where she give in and called her Supervisor Castro. Castro promised to follow up but didn't. Where's integrity these days? Kim is a textbook example for rude/bad/horrrrrrible customer service. And lying to your customer is a taboo in customer service. Peter Drucker once said the business that ceases to take good care of its customer has failed to exist. In a nutshell, I just bought a home. My first home. And my furniture loans about $10,000 did not come from Tidewater because of Kim's action. That's how serious this thing called service is.
E.Blimie
754-703-9996

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