Dear Mr. Mundra,

Greetings from Tikona.

With regards to your concern, we confirm that our team is working towards a resolution. We will revert to you shortly.

For any further issues/queries, you can contact us on our toll free number 1-800-209-4276 or you can reach us at forum.tikona.in

Regards,
Tikona Care

Dear Ankesh,

Greetings from Tikona.

Please be assured that your concern listed Mar 7, 2014 has been noted and our team is working on addressing the same.

Regards,
Tikona Care

I have sent an application for the closure of internet services from Tikona on 12th December but, they didn't close the connection and keep on charging me the bills on monthly basis. They are not communicating through email as well. And suddenly I got an email of asking me for the payment of three months bill failing to which they threatened me to take legal action against me.
Here is the last email that I received from them today:

Demand Notice



Date: 07th March 2014

ANKESH MUNDRA

94 AR MAHADEV NAGAR



Sub: Your Tikona Service ID No 1101122599 & Billing Account Number 112383418

Dear Customer,

We wish to draw your kind attention to the following facts:

That Tikona Digital Networks Pvt. Limited is a corporate body duly registered under the Companies Act, 1956, and in business of providing Internet services.
That you have subscribed the internet Services being provided by us on the terms and conditions as laid down in the subscriber registration Form (SRF) which was duly read acknowledged and signed by you
That in lieu of the internet services availed under this agreement and the devices provided to you, we have from time to time sent you bills for the same.
In view of the non-payment of the bills, you have also been reminded through telephone calls and SMS messages to make payment of the bills sent to you. However, in spite of several such demands and reminders, you have failed and neglected to pay the amounts of outstanding bills aggregating to Rs.1737. In accordance with the terms and conditions of the SRF, you were under an obligation inter-alia to make payment of periodic bills raised upon you in respect of services availed by you. However, in spite of the receipt of Statement of Usage from us, you have grossly failed to make said payments.
In addition to above , you shall be required to pay Rs. 1500 in case you fail to return Modem along with all accessories to our authorized representative .



Please refer to Para 23 of Terms and conditions of the subscription, an extract is appended below



“In case of service discontinuation, the subscriber shall compulsorily return all the modems in working condition. In the event of subscriber not being able to deliver the modem to the company, for reasons attributable to their action/account, the modems would be assumed to be permanently undeliverable to any person including the company. In such an event, including a case where the modems are delivered by the subscriber in non-working conditions, the company would charge the subscriber Rs. 1500 per modem not returned or returned in non-working conditions towards penalty/damages for breach of the terms of service. This is applicable for all plans.



Please note that the Modem provided by Tikona and installed in your premises is a wireless transmitter imported by the company under a license issued by WPC wing, Department of Telecom, Government of India. Possession of such equipment, under your ostensible charge, is prohibited under THE INDIAN WIRELESS TELEGRAPHY ACT 1933 ACT XVII OF 1933.



You are requested to make immediate payment of Rs.1737. and give you this notice, that if you fail to pay, the aforesaid sum thereon within 7 days we shall have no option, but to adopt appropriate recovery proceedings, inclusive of legal proceedings criminal as well as civil, against you at your entire risk as to costs and consequences.



You can pay by Cheque / Demand Draft / Online by multiple ways, log on to http://www.tikona.in/bill-payment to choose the best option.


Yours Sincerely

(Authorized Signatory)