The promotion was suppose to be $49 monthly with free DVR for 12 months with $100 Visa Gift card. I asked when signing up what the exact price would be and was told $49. When the bill arrived totaling $53 I called and was told it was because if taxes and other fees. When I asked about the $100 visa gift card I was told to go to switchtwc.com and enter my information. Bullshit. The site asked for my previous billing information. 3 months later I get a bill for $76. I call again, the guy on the phone looks at my account and agrees the DVR service was suppose to be free for 12 months. He says he will adjust the bill and make a note for future reference. He didnt. Instead we call back and find out we are still being charged the $76. I ask to speak with a manager but they only transfer me to another agent. I ask again to speak with a manager and the "lady" says she will not transfer to speak with a live person but I can leave a voicemail if I like. So now i'm being told the DVR service is only free for 3 months and we will have to either pay the $76 a month (for CABLE!!!!) or return the DVR and switch to regular cable. I call the local number. The "lady" says she is terribly sorry about the "mistake" but if i just return the DVR box they will issue a regular box and I will only have to pay the $53. At this point i'm so annoyed I agree to return the DVR box.


So I visit the center and guess what the ignorant, retard customer service "lady" says....the regular box costs $10 extra to have which means my monthly total would be $63 supposedly because it was an HD box. I said fine keep the box. She explained that if we didn't keep the HD box we would be canceling the "special promotion" and would have to pay the usual price for basic, shitty cable. $58! I wouldnt believe this so when I returned home I call and asked about that promise of a visa card. Guess what? You have to wait 6 months to get it and oh because I downgraded from the DVR box to the HD box I no longer qualify. I did the math and guess what? If I paid for the DVR service I would be paying $23 extra per month. $23 over 6 months is $138! So If I went with their little promotion I would have paid $138 extra to get a $100 visa card! Nice.

These people are master scam artists. The sad fact is they're pretty stupid. Pissing your customers off will not result in anything but the failure of your little business. We are the ones making you rich. You wont be getting another cent from me and from the looks of things not a whole lot from other people either. So what good does scamming people do when in the end you're just losing money?

WARNING: DO NOT GIVE THEM A CENT!!!!!