Time Warner has the rudest customer service I have ever encountered. The rep who signed me up lied to me about how much my monthly service would be, neglecting to tell me that I would have to pay $50 EVERY month for the equipment. I am on a fixed income and adjusted my budget for the price quoted to me when I inquired, not for the amount the billing turned out to be. I have been on hold as long as 16 minutes waiting for help and have been disconnected. Let me say this again - the RUDEST customer service I have ever encountered anywhere about anything. I plan to stop the service and get an antenna (after ten years of fantastic service with DISH, I cannot get a signal where I live now so, of course, Direct TV won't work either) and no other cable company offers service where I live. If you have a choice, I urge you to use ANY service over TWC. I just can't say enough bad about them.

These are just SEO complaints and nothing more.

I asked the operator at Time Warner Cable for his first & last he was belligerent he also told me the he is not allow to give me his last name but he did give me his first name it was Walter and his number is 1718 670 5869 basically he was trying to aggravate me about an old bill that nothing to with me

This is the 3rd complaint today about employees not giving out last names. People, if you came to my work and asked my last name I would NOT give it to you either.

I have hated Digital Cable boxes. The only way to get the cable at a somewhat decent price is to take the cable box that they pretty much shove down your throught!

I have decided many times that I am fully satisfied with 2 thru 99 for my channels. But if I do not take their stupid box and get their 1000 or so channels, I WILL HAVE TO PAY ABOUT $20.00 EXTRA!!

These stupid boxes make the TVshows freeze, and never work right for on demand, no matter how many different boxes I have tried, and no matter howmany techs I have had come out to my house; that being the house I live in now and the one I lived in in the past.

The last conversation I just had with their customer service guy was bad. He made me feel like I must be doing something wrong. Asked me if I ever turn off the boxes so they can refresh--I do that every night. He spoke with me like he was a member of a collection agency and I was oweing him money. That is how he made me feel. I am current with my $115.00 monthly bill.

BOTTOM LINE: My big concern is WHY do they charge you more for less? Since I don't want the box and I am happy to live with less channels, they would charge me $20.00 more! WHY? They must have some stake in practically forceing you to keep that box on your set. What is that stake? Do Alex Jones conspiracy theories really apply? I mean I have heard things about Time Warner of a conspiracy type nature that I usually always take with a grain of salt. But due to the forcefullness in them trying to make me have a box and how they deal with me every time I said I don't want it, really makes me wonder!

I told the customer service rep I am taking the box off of my TV and placeing it in my closet due to the fact that if I return it to them...THEY WILL CHARGE ME $20.00 MORE FOR GETTING LESS! I'll keep the box in my closet! Wake up and Beat the system!!

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they just canceled me...never a late payment