Basically, I needed internet for school and networking. So, after cancelling my service with a horrible internet service provider named Clear, I needed a new net provider. I remembered that back when I still used desktop computers Time Warner was pretty decent, fast download speeds and a price no higher than $40 a month. Wow, what a f*cking mistake to trust this dirty sleazy company. I call, tell the customer service rep exactly what I want: Road Runner basic at $34.95 a month for 12 months. Okay, so there is one problem, someone has a bill with my name on the account. Okay, I will dish out the $114 dollars to clear my name and establish a new account. I use my debit card to pay the $114 and based on my credit report, I must pay the first month's bill upfront and installer fees which come up to about $121 and then around $127 after some "miscellaneous" fees and etc etc charges. So, I am thinking to myself "let me make sure that I do not owe them anything else, and that nobody owes a bill at the address in which I will have the services installed". While establishing my account and setting up installation I speak to 3 different customer service reps who assure me over and over that no bills are outstanding at the particular address. I even give them the name of a person who had Time Warner's cable tv services and that they may owe a bill, I asked time and time again whether my account would be separate from theirs, I was reassured that even if someone owed a bill, that since I am establishing a new service that nobody owes a bill on and since I am over 18 and that at present time there was no service at all at the location, it would all be fine. So, I agree to this and I am excited, I authorized the funds to be released to them, the Time Warner cable installer comes about 2 days later on the Monday, sets it up and things seem okay. The internet is no where near as fast as it used to be, it's actually about equal to the download and upload speeds of Cricket Communication and Clear internet service. That's a whole different complaint, getting back to the point I receive a letter on the following Thursday stating that I owe for the installation and first moth bill. I was busy, so I planned on calling them that Friday afternoon after I got back to the house. But before i could handle that matter, I received a new letter that Friday morning stating that I owe Time Warner $200 and that my service has been suspended. I call a few reps for Time Warner, and of course get the usual customer service agents pretending to be confused and then each agreeing that I actually owe a bill. I demand to speak to someone who actually matters, not some high school drop out who watched a video on how to properly "handle" consumers. So i speak with someone who is supposedly "higher up" in the game to cheat consumers on behalf of Time Warner and she says something different. She tells me that there was a bill linked the address, she couldn't see who's name was on the bill but I have to pay it. My services are suspended and get this: I cannot get a refund of the first month bill and install fees until I pay the mystery bill linked to my address. I was speechless, then I became outraged. That is my complaint against Time Warner Cable. I do not know what to do, it seems like companies really can just bully us around as consumers because they can stand behind so many little made up policies and rules you never know about until they are used against you. I am one of those young men who reads the fine print on any types of contracts, purchases, etc.

My experience with Time Warner Cable has been a nightmare. It all started when I received two form letters from your Residential Services President, Mike Munley, informing me that my promotional pricing would be set to expire, telling me of future savings, blah, blah, blah. Firstoff, I;ve been a cable customer with Cablevision of High Point and now Time Warner since my daughter was a baby in 1981. That HARDLY makes my relationship with them people ;promotional. Secondly, what was being offered to me as the monthly rates on both internet and cable tv will up my total bill more than $15.00 a month. We only have basic cable here; and road runner. My current monthly charge is $77.78 and that's enough!!!.
On top of which, there are ;no terms ;no contracts; just price changes based on ;whims; and nothing concrete at all. Your bill can go up as much as $20 to $40 a month based on ;thin air; and hidden fees you will never be able to locate. If you want to deal with illiterates, if you want to be put on hold, have to call back three times and get three stories from three separate representatives, and get nowhere, go with TWC. It's a bloody nightmare. Daymare. Continual devious deal. Not worth it. They treat adults like toddlers asking for candy. Horrible customer service.