Just like the other complaints I read against this company my story is very similar: On March 25th, 2010 I received an unsolicited phone call from, "GEORGE DENIS license #TP9454" purporting to be a salesman from Timeshares by Owner in Orlando, Florida. During his phone call to my wife and I GEORGE DENIS made several statement making fraudulent promises, which at that time we did not know they were false, that our Timeshare (which we own) was a, "high demand rental", and as such there were renters waiting to rent it out. GEORGE DENIS stated we were, "absolutely 100 percent guaranteed" a check between the dollar amount of $5000 and $7000 for a week rental of our Timeshare. None of his fraudulent statements in his sale pitch held true, to include a written contract would be mailed out to us, which it never was. Based on his fraudulent statement I authorized a total of $2494 billed to our credit card for the rental fee and the one time lifetime membership fee. I was never contacted with this guaranteed renter within 24 hours as GEORGE DENIS had promised. I made repeated attempts to contact him, but he would not return phone calls or emails. When I did get though to someone and requested to speak with GEORGE DENIS, I was transferred to other salesmen whom assured me the deal had gone thru, and it was just a paperwork delay. Again, more lies. I spoke with purported supervisors who were going to, "look into it", but nothing was ever done. This is a common practice with this company. I am a disabled American Veteran from both Operation Enduring Freedom (Afghanistan) and Operation Iraqi Freedom. I am a protected class of Americans, which GEORGE DENIS took advantage of by his deceptive and fraudulent sales practice. Both GEORGE DENIS and Timeshares by owner have failed to refund my money despite numerous requests to do so. In researching complaints against Timeshares by Owner there are literally hundreds of complaints filed against this company the majorette of which are for fraudulent sales tactics. Because of this the BBB gives this company an "F" rating. GEORGE DENIS is a FRAUD! I am not sure how he is able to sleep at night knowing the victims he has taken advantage of, but he is truly a coward that hides behind a phone and other people instead of facing his victims. He uses other co-workers to hide behind in an attempt to justify and conceal his lies rather than face his victims. I also contacted KEVIN A. WHITE the Customer service/Consumer Analyst for Timeshares by Owner (TSBO). Mr. White first told me the recorded conversation between GEORGE DENIS and my wife and I could be obtained (GEORGE DENIS on March 25, 2010 also stated in that phone conversation that for quality assurance this phone call was being recorded). When I told Mr. White I would like a copy of that phone conversation since it would reveal the lies told by GEORGE DENIS, Mr. WHITE first said it could be obtained, but it was a hassle to get. He never responded to requests to get it and eventually stopped responding for requests for it and a full refund. I will continue to pursue this matter. I have filed complaints with several government agencies to include a criminal police report with the Orange County Sheriff's Office under the Florida Statues for communications fraud act, misleading and deceptive advertising and sales. Hopefully, this info will help other Americans so that they don't get duped by this fraudulent company.

Dear Jeffrey Frantz, since you are the CEO of TSBO you are a defendant in this case by allowing your business and its operators to not only commit FRAUD but to continue to do it. I wish I could be there to see your face when you are indicted on several counts under Florida Statues (not to mention the class action suite that will follow). I know you obviously read these comments other people have posted about your company since you respond to some of them. There is a pattern and common theme from the company YOU run that YOUR salespeople, managers, and customer service representatives are committing criminal acts and ripping off people in the Timeshare game. There are literally 100's of people saying the same type of things have happend to them (check with the Florida BBB and the Florida State Attorney General's office if you don't believe me). These blogs that people have posted can be admitted as evidence in a Court of Law. I had requested a full refund of my money within the timeframe and method as stated in your unwritten contract and alleged company policy (which George DENIS did state a written contract would be mailed out to me, and of course one was never sent to me). I had sent certified letters to KEVIN A WHITE and each time I get a boiler plate letter sent to me, but it never address the facts. In fact in his latest response to my complaints an employee by the name of JENNIFER KNOWLTON sent a letter "for KEVIN A. WHITE". KEVIN A. WHITE, in his signed letter and now part of an Attorney General's affidavit states he is going to sent a copy of the recorded conversation, but then in another letter authored and signed by him completely contradicts what he said in the first letter. It really puts him in a bad light and as I told him its really easy to tell the truth because that does not change, but the problem with telling lies is that you have to tell another lie, then another lie to cover that, then pretty soon you don't remember all your lies. Thanks Mr. Kevin A. White for not remembering your lies, putting it in writing, and signing it! In my certifed letter to Jana Klimek, a copy of which was sent to you, I have outlined my situation. As a Disabled American Veteran, I was taken advantage by George DENIS, I am in a protected class of Americans because of this. All I wanted was my money refunded, but now in a legal battle I am asking for much more than that dollar amount.