I have been paying 150.00 per month for YEARS - (Four of us on the plan)... Recently I asked the customer service to help me lower my rate, and she suggested a different plan that would help me save 20-30.00 per month. It sounded good, so I agreed to it. Well, I got my bill and it is only a 15.00 savings - pretty puny compared to what I gave up to get it. I just went online to manage my kid's accounts, and it said I had to purchase it at 4.99 per month. I called customer service, couldn't get through the automated system to talk to someone, and it cut me off. I called again and spent half an hour, at least, waiting for a representative. I told him of my problem and he said my access to manage my kid's accounts had been deleted with the change of plans. I spoke to a supervisor to ask him to please put it back on at no charge, since I was not informed it would be terminated with the new plan, and he wouldn't. I am leaving Tmobile as soon as our plans are up. You would think they would do better with a loyal customer. PS, Tmobile: THIS IS AMERICA. WE SHOULD NOT HAVE TO PRESS "1" FOR ENGLISH!!!

So you put your phone number willing into something on the computer and started getting charged and you want to blame them? You are a moron and it would have happened with any cell phone provider