Hi. I am hoping someone can help me. I have been with tmobile for over 1 yr. My phone started messing up and my option to get it fixed was through the warranty exchange. I had the mytouch 3g. Now they are putting me in either a htc wildfire or a sidekick. they say that these two phones are comparable to the one i had, and they are not. I am not having any luck resolving this. i paid retail price for my phone $430 and am still making payments for it on my bill each month. i am just about done paying for the phone. now they are trying to get me into phones that are not of same value nor equal performance. i am basically being downgraded. this is not fair at all! who in their right mind would ever exchange their product for something less?! no one would. someone please help. all i hear from reps is that the phones are comparable, they are of equal value, its the only option i have other than upgrading. but i dont believe i should have to upgrade and pay yet again retail price for another phone. tmobile probably wants to get rid of thier high inventory items and i am getting stuck with one. someone help please!

TMobile service had been negative lately. They are now number 4 among cellphone services. I too have a problem with my phone and the replacement never made it to my door. I am also in the payment plan for my phone and I just started making payments two months ago. If they will not get you the phone you're requesting then shop around to find one that it's affordable. But get the expensive one that TMobile offering you then sell it or use it as for your trade.