I went into the Tom Thumb Grocery Store (bought out by SafeWay Grocery Stores) on Bryant-Irvin Avenue and was going to return for exchange 2 out-of-date packages of Swanson Chicken Broth that my wife and I had purchased the previous month, but we didn't have our receipt. I explained briefly to the clerk behind the counter about what had happened - we generally shred our store receipts after a few days, so anyway, the clerk was going to do it for me, but then she said something like - "This is not found in our Items List" and I was surprised, as it was apparently on it last month when the cashier scanned them and we paid for it.

So then some black Non-Grocery Floor Manager wanted to be a smart guy and started mumbling something about, Somebody decided to clean out their cabinets and wanted to return this old stuff. And, "We sold every single package of the Chicken Broth last month."

Wow. That's absolutely amazing, seeing no other grocery stores sold all their stock that quickly. Then he began muttering something under his breath as he continued to put some things into a basket - he was about 20 feet away from the Customer Service Counter where I was standing. So anyway, I looked straight at him and said, Thats a LIE! And to the clerk: Never mind - just KEEP it! And I left the out-of-date chicken broth on the counter, and began walking out of the store - the manager started to say something condescending like, Well go ahead and give you the re- - I held my hand up and said, very loudly, No, FORGET IT! You can keep the stuff! And left the store.

I will NEVER EVER go back to a Tom Thumb Grocery Store again. In my opinion, the Floor Non-Foods Supervisor was rude and basically called me a liar because he didn't want to refund a measly $5, - for 2 outdated items we purchased. That's about the SORRIEST 'customer service' you can give a once-loyal customer, so that's fine - we understand.

And that's all good - because we went to Albertson's Grocery Store just down the street and purchased the grocery items we WERE originally going to buy from the Tom Thumb Bryant-Irvin Avenue Store. We spent close to $200, - for the things we needed, and I can assure you that I will be filing a report on the online Customer Complaints websites..

Basically, the bottom line is - you have LOST a (formerly) loyal Tom Thumb customer.

My Tom Thumb located @ 7117 Inwood Rd Dallas, TX 75209
Is out of control. The Pharmacy is always out of presxripton medication and never stock,
The managers are rude and never wearing name tags.