Ordered my late father's DD214 from this company.
I received a couple of e-mails during the first 24 hours.
Then, nothing. I sent e-mails and got no responses.
I called twice and as soon as I identified myself, the line went dead.
Left a voicemail and got no response to that either.

I paid $89 for the 7 day service. That time has come and gone. And I'm being ignored / hung up on.

Now, looking for reviews, I find nothing but bad ones.
If I Google "Touchstone Research Reviews" I find this site and at least half a dozen others - all filled with reviews of people who didn't get their product.

If you haven't ordered from this company, DON'T!
If you have and haven't gotten your product (I'm not sure if anyone does) please contact your credit card company and dispute the charge!
Don't let this crook get away with cheating you!

There is one person in the company - Chris.
He answers whether you call the NYC number, the WV number or the 800 number. Where is this company located? They claim an NYC address.
But they are not listed in NYS Dept of Corporations, Directory Assistance.

I see he has responded to complaints on this site by saying things like "every business has some complaints.."
This one has nothing but complaints.
This site, Ripoff Report, pissedconsumer.com and 43 complaints listed on the Better Business Bureau web site.
Is that enough?
I don't believe anyone gets their order fulfilled by this company.

Thank you so much!