On May 4th 2020 I purchased a TracFone with the intentions of securing reputable reliable wireless service during this National Pandemic which I deemed would be an affordable good value. I thought the setup and activation would be a simple process, but the customer and technical support was anything but that.. I spoke to several representatives and each time I was told to call back in a few hours. One time I was told to call back in 24hours which I did and the phone still couldn't be activated. To this day if you check the account it will say the phone is activated which it is not since I still don't have a phone number and can't make a call. I was even given a pin by a rep of 2323 with no luck.. At this point after a suggested 24hour wait time, I called back and I asked for a supervisor who told me the phone still couldn't be activated .Once I asked for someone over her I was asked to hold then immediately disconnected. Mind you phone time back and forth was well over an hour long to begin with.. We all work hard for our money and I just want my money back at this point and time. The amount may seem minimal to you, but this is alot to me especially the way the economy is headed. I've attached my receipts and products purchased for your review. I was also given a Ticket number of 1217483527 with no resolution. I am trying to resolve this unfortunate situation in a timely manner, and as you can see I've dealt with this since the 4th of May. I sent emails to corporate and the COO so lets see what happens

Do not expect cell service if you port a number into your Tracfone. Made at least 5 calls before porting home number into cell--to cover all bases WRONG? More than 7 days has passed, being charged still by home phone carrier and service days are ticking away on cell but can not use either phone. Customer service might as well be automated operators because they keep repeating the same lies. Sim card has been mailed--How--Air mail--by who--Fed X--tracking number NONE AVAILABLE. How stupid do they think their customers are? Pretty stupid. Time has rolled back to Pony Express from Timbuktu!!! Won't say exactly when mailed, by who, tracking number is not available--BECAUSE IT HAS NOT BEEN SENT!!! Received email at 12:03am from ATT stating port complete, had cell service in bound and out--then Tracfone deactivated current SIM card on their end at 8:30am. Again no service anywhere. I either get a tech that says "HOWEVER" every second word or someone that says they understand, but pretty much--TUFF--you got no service, we have you service days and guess what if it takes 7 days--7 more days--2-3 more days and now up to 30+ days, who really cares but you. I am beyond frustrated & mad. Up tier supervisiors is just the same. I literaly asked the Supervisior if they are all trained the same to tell the lies repeatly and I was told YES. The only truth I probably received in the last 30 days.

Hi, this is JC with TracFone Wireless. I read your post and am sorry that you are having problems. Please send me your contact information to the following email address [email protected] . My colleagues and I can help you get the problem resolved right away. Please include your name, phone serial number or cell phone number. So you don’t have to retype this information, just copy your blog concern and email it to us.

Hi, this is JC with TracFone Wireless. I read your post and am sorry that you are having problems. Please send me your contact information to the following email address [email protected] . My colleagues and I can help you get the problem resolved right away. Please include your name, phone serial number or cell phone number. So you don’t have to retype this information, just copy your blog concern and email it to us.