I have the same problem, tradersroom is a scam and does no pay, no refunds, i have been for my refund 2 month.

They call to tell me if i invested $ 1000 they can help turn that $ 1000 to $ 20, 000 they lie on august 30, 2011 around 2 pm they called me to tell me buy the dow jones call that mean to go up, my account had $ 2500 in it they told to spend all, I did as soon bought it is started going down, they rip me off big time be aware of this company, fraud fraud fraud.

Tradersroom is a scam and does not pay money, no refunds, this guy who says getting profits is lier or an employee of tradersroom.com