I booked a Ford Galaxy car with RentalCars.com, which was supplied through their partner Goldcar in Barcelona. Goldcar gave a me Dacia Lodgy, which was much smaller than Ford Galaxy, but they insisted that its the same category. On Rentalcars on website Ford Galxy and Dacia kind of cars are showing in different category. However, Rentalcars customer service was very rude when I called them about this discrepancy event they insisted that I must accept the smaller car. At night 12 clock after spending 3 hours I had no other option but to take smaller car.

Then Goldcar guy fraudulently asked me to pay an amount purportedly for fuel and security deposit, I categorically told him that I do not want to pay anything extra, and he assured me that that was only deposit which will be refunded when I return the car, as everything was in Spanish, I relied on his words. I realised later when I dint got only part of my deposit back after using google translate that GoldCar person duped me by taking extra money for insurance. I already have excess insurance with another provider and I never needed the excess insurance.

Rental Car has simply refused to do anything, while they are registered with FCA they have not even provided how should I escalate my complain or to take it to ombudsman.

I had a confirmed reservation with Greenmotion car rental in Orlando, Fl. It was booked through Rentalcars.com a part of Travel Jigsaw Ltd. When Greenmotion said it could not honor the reservation I contacted Rentalcars.com. Their agent Kristina instructed me to return to the airport, rent a similar car from another rental car company, and that I would be reimbursed for the difference in price. This occurred on a booking scheduled for 9/2/2018 thru 9/10/2018. I have not been reimbursed the nearly $240.00 that ha been promised.. Though I have placed many calls Th Rentalcars.com. They have not stood by their word. It is now 11/13/2018, two months!

Booking ref 363940101

I looked at booking a rental car through this organisation while at Lisbon airport. I typed in my bank account details however I went to t&cs before I hit the buy button. At this point I realised I couldn’t book with this company as they require credit card and I don’t have one. However when I close clef out of t&cs page it processed the transaction anyway and took the money out. I feel scammed

I hired a vehicle from Manchester Airport via Jigsaw/Carrentals/Europecar to attend my father's funeral. The price in Aussie dollars was $AUD302. I was charged $AUD200 and then $AUD529! Complaints to Jigsaw/Carrentals resulted in them saying I should have been charged $AUD302. The first $200 was charged by Jigsaw/Carrentals and the $AUD502 was charged by Europecar which included a 250 British Pound security deposit. This deposit has not been returned. These companies have no morals or ethical standards ... just self interest/greed. Do not book with them.

This company operating as Rentalcars.com have a fuel policy that means even if you pick up a car full with fuel and return it in the same condition they will charge you 27 euros plus IVA allegedly for checking the car in reality this is where they make there money as the cars are supplied by Goldcar anyway.

Oct 2012
Using Travel Jig saw I had requested 1) a medium automatic car
2) a car seat for child (in writing on application for car)
I called TravelJigsaw to confirm child seat previous to travelling from my landline

On arrival to Newcastle airport
1) my car request was not met
2) there was no childseat

approx two hours later the representative from Hertz apologised for the mess and offered a full refund (jigsaw reperesented Hertz)
She kindly asked a representative from another car hire company to help me.
Jigsaw will not refund me for a car that was not there. They took my money ,Its a disgrace,. I have sent numerous emails without any fair consideration .Its now Dec and still fighting.This should be a service.....not a battle of spending money on a service .Why would someone offer a service ,take your money and then not provide the service.