Submit a Complaint

Travelocity

United States,
Hawaii

Consumer complaints and reviews about Travelocity

Lizzywolff Send email
 
Nov 23, 2015

Customer service flights

I had to change my ticket of a return flight cause my brother is dying. When I went to change it the guy cancel my whole ticket. Didn't ask for a change fee and said I would get credit for my return flight at a later date. I did this on Saturday the 21. I happen to check with the airlines and was inform I has no ticket. I called Travelocity was inform they had no info that I had purchase a ticket, asked to speak to a supervisor who said she would reassure me a ticket . I WAITED 6 HOURS ON THE PHONE. They hung up on me Twice spoke to 3 supervisors and the last on Giovanni said he reissue a ticket gave me my confirmation # and I just happen to wake up early at 3:00am to check with United and I still didn't have a flight. I called again spoke to Nancy she again asked for $200 change fee which Giovanni said he had . I will never use your company again, I had even purchase the travel insurance . I'm reporting you to the Better Business Bureau Nd I have a large group of family and friends who have used your site and they won't after seeing all the anguish I've thru especially with my brother dying, I do expect someone to address this.

Complaint Registration Form

    Information of the Company you are complaining about
    Subject of Complaint
    City (optional)
    Complaint Details
    Attach photos (optional)
    Confirmation code

    Submit

         
     

    User Registration

    Already a Complaint Board member? Log in now.
    Username:
    E-mail address:
    Password:
    Code:
    or connect with Facebook

    User Registration

    A confirmation email was sent to "".
    To confirm your account, please click the link in the message.

    If you don't see the email in your Inbox, please check your Spam box.

    User Login

    Not a member of Complaint Board? Register now.
    E-mail address:
    Password:
    Forgot your password?
    E-mail address:
    Back
    Loading, please wait...
    Your password has been sent to the specified email address. Log in
    or connect with Facebook

    User Facebook Login

    Enter Username