I'm so disappoited with the way TruGreen service. Last year 2010, I had TruGreen do service for my Lawn for the whole year. At the end of the year I did talk to the customer service to cancel my service. The guy said ok. Than he handed the phone off. I thought it's all done.

This year, Feb, 2011 the service man came and knock the door to do the lawn service. I told them, I did cancel already. So, they pack it up and left without do anything.

About couple day after, I recieved a bill to charge for service, which is already cancelled.

I call in to tell them it was a mistake. You guys need to take it off the bill. The guy told me, my supervisor will call you. I wait for the next three day, no body call. I call in again. This time I talk to a lady name's Molisa. She told me, I will send the message to the technician, whom came to do your service. It's ok. I wait for two more days. Than nobody call me again. I call in again. This time I talk to the guy. I told him, I need to take care of this today, because, this is the mistake and I don't want to have any problem later on. He told me, if you don't want problem, go ahead send the bill in. I asked hime - what????. Than he told me, I will call you back. The next two days, never had any call. I call back back again, talked to Molisa. The lady I had been talked befor. She said, Oh... nobody call you yet. Let I send him a message again. I ask them - can I talk to the supervisor. They don't let me talk to the supervisor.

I still don't understand, now aday, people still running this kind of business around. I don't think they will last long to do what they are doing.

Hopefully no body else have this kind of crab in your life.

My Experience is the same with True Green. I plan to cancell My Service with them.

My parents have used Trugreen for the past three years and since using their service had brown spots and was sold reseeding, aerating (which really made the lawn rough) and different chemical treatments. Each time promising this would correct the problem. I tried talking them out of using Trugreen last year but my parents were told Trugreen would be able to correct. Again this Spring they were pressured to renew but finally realized Trugreen was not helping their lawn. I ran a soil analysis from the local Feed Store on the lawn to find out it was deficient in lime and needs 3, 770 lbs to correct an 10, 000 sq. ft. lawn. The ph is at 5 which is very acidic. We were told he was surprised the lawn would even grow as the ph should be at 7. This was caused by too much Nitrogen. Why didn't Trugreen figure that out. It is going to cost over $500 in lime alone to correct and that is with me doing all the work. And since putting this much lime on would kill the lawn if all put on at once, will have to be divided by 1/3 this Spring, next Fall and the following Spring. Plus all the dead spots which is about 1/3 of the lawn need reseeding. If you use the service, insist on them taking a soil test to truly know what should be put on.

"...aerating which really made the lawn rough..." LOL...yeah, aerating will do that but it's only temporary as the
"core" plugs need TIME to break down which eventually will benefit your lawn in more ways then one...