My husband is deployed from Fort Hood so we decided to sign up for the Deployed Service Member program that Trugreen was offering Fort Hood families. They started mowing at the start of April, and my backyard has only been mowed once--today is the 5th of May. They have used the excuse that they can't open my gate to get into the yard. Are you kidding me? If you can't open a gate then how can you push a lawn mower? Today two of their employees were in my backyard, finally after 3 weeks, using weed whackers to cut my grass instead of a mower. They chopped 1/4th of the yard and then just left. They have also burned sections of my side yard, put huge holes in my front yard, they dont weed whack along the fence line, and have left debris all over my sidewalk, driveway, and walkway to the house. And when I have called to complain I am told that they take care of the yard as the see fit. And when I ask if they can come back and mow my backyard I am told I will just have to wait until next week b/c they wont return to an area after they have finished, even when they are all sitting in their truck that is parked in front of my house for an hour and a half. I understand it is a free service to me as my husband is deployed, but still. I feel that if you volunteer a service then you should provide that service. Trugreen is a horrible company, and their customer service is even worse.

I had the same experience. I saw the ChemLawn serviceman drive up to my house, knock twice and leave a bill on my door. When I called to complain the service representative told me (and I quote) "Sir, you are lying.". I was floored. I couldn't believe their response. I didn't know what to say other than close my account. I don't think I've ever been treated like that before.