I have logged a complain for bad service in Truworths Maponya on the 1st of February 2016 with the confidence that my concern will be dealt with as soon as possible. I am really disappointed with the service that I am getting and I thought that I was part of your team and my views and concerns will be on top of your priorities.

Regards
Ruth
078 212 5314

On Sunday 31.01.2016 I was shopping At truworths maponya as truworths invited me for extra 25% off sale. I spent almost an hour shopping and when I finally arrived at the till point the cashier rang the sale of my items to the value of R1800 including the scarf that was marked as a promotion item which was not, the cashier did her part she called the manager on duty and the manager referred her to the sales person to double check the price. the sales person told me that she made a mistake and I must pay the original price.

I am very disappointed in the way your staff is conducting themselves, I wondering how many customers walked out because of bad service, this reflects bad on truworths image, I feel as if I was misled by the invite and that truworths does not fulfill their customer satisfaction and no one wants to take ownership. I wasted my time and petrol and next time if receive an sms I am not going to waste my time.

Ruth
078 212 5314