I have always used Turbo Tax to process my taxes. I have always been a happy customer until this year. The problem is, the Turbotax card in general. I went thru a divorce in 2011, and closed my bank account. When I processed my taxes, I had not established another checking account, so I opted for the pre paid card. The first delay was an error on my part, in moving I made a typo error on my address. I called Santa Barbara Bank and Trust and notified them, and submitted the proof they asked for. They accepted my documents which included social security card, drivers license, and notification from the USPS of the change of address with the correct address on it. Then I phoned the turbo tax card toll free number...What a joke!!!The first rep I spoke with told me he had all the verification and a new card was being shipped to the correct address. I called several days later to check the status and verified the card was mailed. I received text confirmation that the refund had been deposited, still no card. At that time, I called again; this time I was told the card was never shipped. I had to provide proof of identity. I faxed the same documents to both Turbo Tax and Bancorp. I was told by a rep at Bancorp, the documents were accepted. Only to find out a day later they were not. I opened a new checking account in my home town and asked if funds could be transferred and was told they could not because I was unable to prove my identity. At this time I was very upset. After faxing several letters and documents the security hold was finally lifted. I was advised by a bancorp rep to phone turbotax again to get card shipped. I was on hold for nearly an hour to be told they could not ship another card due to the computer system not allowing a card to be issued. So now I am really angry!!!After getting off the phone with TT, Bancorp called and I spoke with the rep who told me the I could transfer funds. My biggest issue is not proving the identity, but I should have been told with my first call. I have been insulted by reps, one in particular who stated that from my southern tone, she knew I was uneducated!!! Now, I am receiving text messages from TT giving me balances for two different cards. It is apparent to me, the employees were not trained properly and all the hold ups with getting the cards helps the tt company get more money. It costed another 4.95 just to get another card the computer cant create or so the rep says. For anyone who reads this, if you want to get thru to tt, call early in the morning, as there are no long holds. Note the name of the rep you spoke with. Card operations may be able to help you at bancorp. Open a local account in your town and next year, have the IRS deposit in this account. I can appreciate fraud prevention but the lack of the proper information is a reflection on how poorly tt and bancorp both operate.