TURBO TAX IS STR8 BS! PUT MY CARD ON SECURITY HOLD 4 WAT REASON I DON'T KNOW...FAXED ID, S.S CARD, PROOF OF RESIDENCE...TOLD THEM THAT I DNT LIVE @ THE RESIDENCE THAT I USED ON MY TAXES BECAUSE I DNT WANT MY CARD TO COME WHERE I LIVE...RIGHT NOW I'M IN A SHELTER AND WE DO NOT HAVE INDIVISUAL MAIL BOXES...OK THEY TOLD ME TO REFAX EVERYTHING WITH A LETTER STATING THAT...I DID...WAITED 4EVER FOR AN ACCOUNT UPDATE, THEN THEY TURN AROUND AND SAY THAT I HAVE TO PROVIDE PROOF OF RESIDENCE FOR THE ADDRESS WHERE MY CARD WAS BEING MAILED TO WHICH IS IN GEORGIA...I LIVE 4 HOURS AWAY IN ALABAMA. MY PHONE COMPANY DNT SEND OUT PAPER BILLS SO I HAVE TO GO TO GA JUST TO GO TO MY BANK TO UPDATE THE ADDRESS ON MY ACCOUNT TO THE ADDRESS ON MY CARD HOPEFULLY THEY WILL FINALLY RELEASE IT BUT THEY SAID THEY CAN HOLD IT UP INTIL 3 MONTHS BEFORE THEY SEND MY$ BACK TO THE IRS...STUPID B.S...THEY ARE FRAUDS...NEVER AGAIN WILL I USE THEM

I want to know how they got your old address? YOU gave it to them.

Ok i'm back with an update, --- so, i called the number 886-543-9160 and dialed the 1 then pound, the only way i know of to get anyone after about a half an hour, so they had me fax my info [SS card, id and a bill]back around 2/16/12.I called back, the lady was nice and said i should of had the card a long time ago ! NO S@@T!! so i said can i have it sent FED X 2 to 3 days and its 19.95 and they take it off your card.So, i said yes and she said that she was lifting the hold on my card and sending it but then i asked if i could have the tracking # she said she didn't have one just the order # so i got that.This was 02/27/12.my refund has been on my [HAHA} nowhere card for about two weeks now, and i'm out of work and am started to see ribs !Anyway, i wait till Thursday and i'm thinking, jees it has to be coming looking out the window for the truck to show, WELL, they got me again no truck, no card.I called back this time like a postal worker and try really hard to not scream and tell um what i really think about there stinky stupid card and TT as a whole, I FOUND OUT THAT MY INFO WAS INCOMPLETE AND I HAD TO RE-SEND IT ---AGAIN!!! and that the lady rep from before was wrong, and that i was given a credit back for the FED X i never ever got[so they say i have yet to see it].It seems that if your bill isn't right or that your ID HAS A DIFFERENT ADDRESS, THEN I MIGHT GET DENIED ANYWAY!! well that s fun news now I've resent the fax info, with W2's and since my ID cards not up to date i had to write a header on it, saying that" I moved last year and that's why my address is different now"[this was the advice of the rep i talked to] but as we know, you cant believe them and i wish i never, ever, ever did it through TURBO TAX.The only thing now is to change my ID to my current address, resend and hope that works but if that doesn't work {{YEP YEP}} i will have to get it from the feds! WHAT A BUNCH OF BS !!!truly POed in ILLinois

They never sent my card either. I have been calling them since the 18th. Waited another week, like they asked me to. Nothing. On the 24th, I ordered another card, paid $20 for the express shipping and they told me 3 days. Today is the 3rd day, I called to get the fed ex tracking number and they told me that I had to wait another 1-2 days to get that. I am just going to assume that it has never been sent out and that I am going to have to spend another week on the phone with them. I might get my card before the next tax year. Yeah Right!!! The IRS deposited my money onto that card on the 21st. So it is just sitting there in mid air. I have no idea who to contact and of course, there is no supervisor or manager at turbo tax card to speak with. I dont even know what to do anymore. Im so frustrated and just want my money.

F-K THIS DEVIL CARD!!! NEVER EVER AGAIN!!! THIS IS BULLSHIT.