This is frustrating for multiple reasons: namely, that I had to contact Turbotax to find out about my refund. They obviously knew about this issue, as there is a FAQ topic on it on their website. The ONLY saving grace was he informed me that I would not be charged for using Turbotax this year. I will NEVER use this company's products or services again.

I also have used turbo tax for years, then this year I click on TurboTaxCard! Biggest mistake this year. Turbotax put a security hold on my card, then told me it was mailed. Then, after having my $7700 return put on the card by the IRS, and not recieving my card, turbo tax tells me I have to fax in security papers n they will process my fax in 7 to 10 business days. WTH??? How can they hold my money that long? Then, after over 2 hours on hold with them for the sixth time, a supervisor tells me she cannot contact the security department and I will have to wait the whole 10 days before calling back. Now it has been a week ago that I actually was told my card was released and sent. I called back after not receiving it and was told it wasnt sent out last week, but was released last week. Was sent Monday and I will get it in 7 to 10 days. I asked again for a supervisor which they would refuse to let me talk to. They kept saying the supervisor couldnt do anything more than they could. So, after 11 phone calls I spoke with someone who told me they would send it fed ex and I will get it in 2-3 days. OK, so I think that I will be getting my card. I call after 2 days and ask for the tracking number to be told by turbotax that they just sent my card the day before, not Monday which I was told. Then I was told to wait 3 business days from Tuesday and if I dont get it, call back and can get tracking number. I called FedEx, who informed me they get a tracking number immediately when sent, and they looked me up and my address, and nothing was EVER sent. Called turbotax back who would not transfer me to supervisor, saying that they didnt know anuything more, I will have to wait 3 days. I cant believe they can do this and I have been a customer for 5 years also. Not a new customer!! Well, I hopefully will be getting my tax refund I was due 3 weeks ago soon. At least an answer why not. I sure wish someone would bring up charges or a lawsuit for alll this stress. I feel harassed to get my money that turbotax has no right to hold!!!