The new company that took over turkey hill is HORRIBLE!!! To come in and change a coffee that the entire community has loved for years just to save a few dollars is ridiculous!!! They keep changing the things that we used to love about Turkey Hill. I will no longer stop there EVER!! The next thing will be the tea that everyone loves. What is wrong with this company?

Today, 7/12/20, I walked into my local Turkey hill store to purchase coffee. The cappuccino machine was operational, but out of my selection. Upon informing the clerk the machine was out of coffee, I was told "I know, but we are not allowed to use the machine" I said there should be a sign on it, that it is unavailable. The clerk said " there is a sign on it ". The only sign on the machine was to inform customers that personal cups were not to be used. I left the store and went to another location, whose machine was also not filled. I had to go to a third store to get the coffee I wanted. The first 2 stores frequently have poor service. The 3rd store is always well kept, well stocked, and has excellent service. The first 2 stores are very close to my house, and the 3rd store about a mile away, but I will go the extra distance for the better service. This situation is not new, it has been like this for years.

Today, 7/12/20, I walked into my local Turkey hill store to purchase coffee. The cappuccino machine was operational, but out of my selection. Upon informing the clerk the machine was out of coffee, I was told "I know, but we are not allowed to use the machine" I said there should be a sign on it, that it is unavailable. The clerk said " there is a sign on it ". The only sign on the machine was to inform customers that personal cups were not to be used. I left the store and went to another location, whose machine was also not filled. I had to go to a third store to get the coffee I wanted. The first 2 stores frequently have poor service. The 3rd store is always well kept, well stocked, and has excellent service. The first 2 stores are very close to my house, and the 3rd store about a mile away, but I will go the extra distance for the better service. This situation is not new, it has been like this for years.

12/20/19, an employee of Turkey Hill, 1503 Columbia Ave, verbally lashed out at a customer. The customer spoke up when the employee chose to wait on a customer who just walked in versus waiting on a group already in line to pay. It was loud, harassing, and totally uncalled for. There is definitely a people problem at this store that needs immediate attention. I for one will leave the store if I see this person behind the counter or perhaps just shop elsewhere.

Today, 12/21/19, a employee of the Turkey Hill at 1503 Columbia Ave Lancaster decided to wait on a customer who had just walked in rather than wait on a line of customers waiting patiently for service. A woman spoke up to inform the employee that there were people waiting while he served the walk-in. The employee proceeded to yell at the woman at level not only that everyone in the store could hear but also brought into question how unhinged he would get. This is definitely a people problem that needs attention right away if I’m going to shop at Turkey Hill.

Today, 12/21/19, a employee of the Turkey Hill at 1503 Columbia Ave Lancaster decided to wait on a customer who had just walked in rather than wait on a line of customers waiting patiently for service. A woman spoke up to inform the employee that there were people waiting while he served the walk-in. The employee proceeded to yell at the woman at level not only that everyone in the store could hear but also brought into question how unhinged he would get. This is definitely a people problem that needs attention right away if I’m going to shop at Turkey Hill.

12/21/19, Turkey Hill 1503 Columbia Ave Lancaster. Customer was loudly harassed by store employee after customer informed employee that people need to be waited on in the order they are standing in line (employee waited on someone who just walked in the door rather than taking the next person waiting in line). Employee verbally abused the customer and in front of other customers.

I have been a long time customer of the Turkey Hill at the corner of Landis Valley and Oregon Pike, on a daily basis I pick up a soda, milk and fuel my car weekly. This morning I accidentally grabbed two cups for my soda because they were stuck together, when I went to the register I was threatened by the very rude employee that next time she was going to charge me for two cups. Is this how you treat customers by threatening them? Terrible Customer Service, the employee needs to attend training to know how to deal with customers.
I hope you let your rude employee know she just cost you a customer, I will take my business elsewhere.

Very RUDE employees 2nd and 3rd shift. Never coffee made around 10:30pm,or their just making it by slamming everything,yelling. Or if their stocking shelves they tell you you have to wait. They have no business in customer service. NOT RETURNING To THAT STORE.

staff on 2nd and 3rd shift,very rude.Never fresh coffee when u get there around 10;30pm,or they're stocking shelves and telling you you have to wait.they have no business being in customer service. Won't go back to that store.

very rude staff 2nd and 3rd shift.

The new coffee cups are appalling. I have made a complaint to the store and the people say "Nobody likes them, everyone is complaining" and they can't do anything as they are retail assistants. Today I bought my son a smallish cup - put the ill-fitting sleeve on and managed to put a top on (they don't fit right as the design is poor) and handed it to my son through the passenger side window - he took it and applied normal pressure to the upper part of the cup and the top came off and the contents spilled on him, the car, down the door inside and out, all over his coat. If I hadn't put milk in it he would have been burned and then we would be considering legal action. Turkey Hill now warned via their web site and if they don't change I will buy my gas at Royal Farms where it is a longer drive but the gas is cheaper and the cups aren't rubbish.
I travel in the Developing World a lot and have not come across such a lousy mass produced cup even there.

Just about everyday my girlfriend walks in this store The manager (Jerry) is always trying to give hugs an tells her how good her feet look. Women should watch him an you might wanna watch your children as well! Who knows what this pig is capable of.
I hope he sees this complaint an better watch his ass cause I'm watching him an better hope for his sake i don't ever get my hands on him!
Just a tip for u Jerry, watch ur ass!!!!!!!!!

I am hearing it from all the Turkey Hill stores I go to. You replaced the perfectly fine cups with horrible ones to save a few pennies. By the way they burn the haties of your hand when you not expecting it. If you want to save a lot of problems you really should revert back to the paper cups you were using. Oh, and not everyone is going to purchase the cups you have for sale, you will lose a lot of business. I for one, have not gone back since I burned by hand when I picked the cup up. Not going back for coffee also means, I am not buying my breakfast or quick lunch from there either.

Recently the Turkey Hill at Bangor, PA replaced their coffee cups with a new brand of Turkey Hill cups. First these cup appear to hold less coffee than the original cups. Second they are not insulated in respect that we now have to use a sleeve in order not to burn our hands from the coffee being so hot. This was never a problem before these cheap cups were brought in. Third these cups spill the coffee very easily as they do not have a top with a closed snap on top like the old cups had. Fourth These cups are very flimsly and collapes very easily. My concern is that a possible law suit may arise if these cups spill coffee onto the partisipant when making a turn with the cup of coffee in the car holder or the cup collapes when opening the door to allow a customer into the Turkey Hill as a nice jester. These cups in plain words suck. As a concern customer i wanted to pass this tip on to your corporate office for your own good. Thank you for your time.

The turkey hill store allows kids to ride scooters inside the store and almost knocked over my grandmother. Plus the manager says she will take care of it over and over again but yet the employees allow it to happen. Also they award the kids with free drinks and donuts for doing cool tricks.

turkey hill cups to drink coffee from in kutztown,pa are not good top to wide causes cover to flip of which results in burning coffee getting spilled on customer

Interesting comment

Bought $30.00 worth of scratch off tickets. Had 2 winners and they refused to cash a $50.00 winner because they never have more then $20.00 in drawer and it's too much trouble to open safe. This was at 9:00 AM. Not like they werre afraid of being robbed. Have delt with Turkey hill store there for last 19-20 years but think I will now start with Rutters who cashed my ticket with no problem. Thank You. Leroy Gamble. 9 Church St. GlenRock, Pa.173237.

Interesting complaint

no kidding, not one i would bother posting since they got the ticket cashed elsewear