I took your flight TK 637 on January 10 2012 from Istanbul to Tripoli, after a stop over in Zurich with Swiss Airlines, also part of you Star Alliance.
After the flight attendant insisted to take my hand luggage, containing all the stuff i DO NOT wish to loose, i delivered it to herafter she promised I would collect it in Libya. I made sure my luggage arrived to Istanbul thru their tracking system.

However, once therein Ataturk Airport, I asked your agent Ali on gate 217 to make sure my hand lugagge was on the plane, because i am diabetic, and i need my medication with me no matter what. He was very rude, asked me to go back to my place, and said15 minutes my luggage was on the plane, which of course turned out to be a lie. Of my 2 suitcases, I only received one.

Not only the lugagge was lost, it did not show up in any of your researches. Your office in Tripoli airport turned out to be unefficiant, and they said they had no guaranty that my luggage, containing a very expensive camera, my clothing and medication, would be safe and sound.

I therefore hold you responsible for my health condition, and maintain the right to file for a legal complaint should my suitcase be lost. The only tag i have is LX384358, given in Zurikh for the luggage to go to Istabul then Tripoli. It is a medium sized brown luggage with a purple belt.

I cannot believe your were called the best European Airline. So far, all the 4 flights i made ended up with either lost, or broken luggage. This is not serious, and your agents need to learn to be polite and efficient

Hello Sir/Madams

I am still waiting and you have waist my time, there is no response, even the tens of e-mails have been sent .

I remember on 21 Dec 2011, what Thy disk staff on India said to me(... even if you make complaints against to us, they (THY) would not care and response !!!...) .

My bag lost carry a very expansive things, and they were deliberately forced don't carried on my cabin, and pay over weight then lost that bag.

when will doing the insurance processing.?