DEC 20 2017 TV STILL BROKEN! Once again, right when we thought the broken TV issue would be replaced (due to 7 months of problems, 7 visits by a serviceman, 4 service visits serviceman just didn't show (and in two instances, claimed service visit was "cancelled by customer" and was not), and 5 parts replaced including LED board, PCBoard (main brain), Speakers, wires, and other parts! Now Master Protection Agreement BENEFITS PABA told the Sears store manager Jeff (who called for me at Ventura Sears store) on Nov 9 2017 that they (MPA) had a second PCBoard main brain ordered in early November so they denied replacement of my TV "until 21 days went by where the backordered part does not arrive" and then they promised Jeff and customer Cheri Garlinger that they "would replace her Samsung TV at that point... if the part never arrived by 21 days of Nov 25th". The serviceman did not show up for the appointment of Nov 25, nor did he call, nor did I receive any response from MPA once again! I (cheri) called them after 21 days and MPA Benefits (I have names) said to "wait a few more days and [they] would THEN replace the TV if the part did not come in". Still no response and they denied replacement (records). On December 20th, I went to Sears Dept store Ventura where Jeff and another Representative Michael were aware of the situation... Michael called MPA Benefits and they gave him the run-around too. Michael was disgusted with MPA as I was at their lies that we caught them in and they hung up and transferred our call over and again... After over 1 hour of run-around to Michael and customer Cheri by MPA Benefits Papa, they said "Oh, the parts were cancelled" and "your TV was fixed already", and they hung up on us. This information is true and correct, with witnesses against MPA back 6 months of continuous problems of lies by MPA. Cheri Garlinger 141 Santa Monica Ave Oxnard, CA 93035 [email protected] Dec.21, 2017. I ask for a reply. Thank you.