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u mobile post paid
Malaysia
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Kokocaca Kim
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Aug 18, 2018
SR Reactivating Charge u mobile
Aduan Terhadap SR Reactivating Charge
Saya dan anak saya adalah pelanggan u mobile. Kebelakangan ini anak saya telah terminate mobile nomber 60184719195 sebab a beliau ada 2 sim card dan numbor tersebut tidak guna lagi.
Saya telah bayar semua hutang sejumlah RM63.00 pada 31/07/2018 dan terminate nombor telefon dan akaun tersebut.
Tetapi amat hairan sekali, lepas termination dan TIADA usage langsung masih dapat terima tax invoice pada 01/08/2018 yang minta bayar charge reactivating charge RM10.00.
Saya nak tanya: Siapa yang suruh "reactivating"? Dan SR ialah kutipan GST, bukankah GST telah dihapuskan ? Kenapa sudah selesai bayar semua dan perlu lagi kena charge ?
Terima kasih, sila jawab soalan saya dan kemungkinan saya akan bawa kes itu ke aduan consumer Malaysia .
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