I went to Benoni offices in June after my son was born, they told me they couldn't help me because they are busy with rewamps and that I should go to the Brakpan branch. There they said they can't help me because it is not my region. I then went back to Benoni to apply. Received an SMS stating they received my documents, just to get another SMS saying my claim has been rejected. I went to see them to find out what's going on, they said to ignore the SMS and come back in 30 days. I went back and every time I went they said come back in 2 weeks (REPEATEDLY). I went in on the 9 of November and to my surprise they gave me a document to sign for my money, I was told the money will be in my account in 7 to 10 days. On the 25 of November still no money has been paid into my account, I went back and they tell me they need a document. I emediatly sent the document required to them and from there on every time I enquir what is happening I get the excuse "we are off line". The consultant working with my claim said she will give my documents to the manager to proses ASAP because I've been waiting so long. My son is going for 7 months and still not a single cent has been paid out to me. I went in again today (17/12/2015) to see the manager, who is not on duty until January I spoke to the acting manager only for him to tell me my claim has not been approved, all my documents has been logged but nothing is been done about it. I had the same issue with my firstborn 5 years ago witch I decided to leave because I was fed up with the waiting and taking off from work to sort it out. I AM NOT LEAVING IT THIS TIME BECAUSE IF I HAVE TO LEAVE IT THEM THEY WILL THINK ITS OKAY TO DO THIS TO PEOPLE AND IT IS NOT. I would like to know what is going to be done about this pour service that we are receiving. I take it my friends baby was born a month after my son and she received her last payment in November so...... What do I do?????