Good day

I registered for UIF via https://www.ufiling.co.za/uif/login on 13 January 2021. The same day my account was locked. I called the call center on 0800 030 007 to unlock the account only to receive conflicting answers like:
- Your account will be unlocked in 1 hour.
- Try after 6 working days
- Your account will be unlocked after our conversation.
- You will receive a temporary password

Up to now I am still waiting for the above to manifest. Absolutely poor assistance to no assistance at all.

No use complaining. Corruption is currently flying high.

Dear Sir / Madam,

This is the umpteenth time that we are trying to sort this issue out.
One of our employees (Ms CM Schooling - 6802260241081) has not received her UIF Ters payout for the last three months.

All the rest of the employees was paid out.
First there was a query that her ID number was incorrect.
After submitting all documentation, copies of ID's/Drivers Licence and marriage certificate, there still has been little progress.
We keep on calling and the call agents keep on telling that they escalate the matter to their managers.

But still not payment is done and it says payment is not yet processed.

We received an email again a week ago and again they asked for the employers details.

Once again all the documents was send to uif.

Still no response.

The online portal does not even show the company (Somerset Fitment Centre) details on record as being a company paid out.

What is going on, and whom would assist to get this sorted as soon as possible please.

Thank you and Kind Regards,
Management

Dear Sir / Madam,

This is the umpteenth time that we are trying to sort this issue out.
One of our employees (Ms CM Schooling - 6802260241081) has not received her UIF Ters payout for the last three months.

All the rest of the employees was paid out.
First there was a query that her ID number was incorrect.
After submitting all documentation, copies of ID's/Drivers Licence and marriage certificate, there still has been little progress.
We keep on calling and the call agents keep on telling that they escalate the matter to their managers.

But still not payment is done and it says payment is not yet processed.

We received an email again a week ago and again they asked for the employers details.

Once again all the documents was send to uif.

Still no response.

The online portal does not even show the company (Somerset Fitment Centre) details on record as being a company paid out.

What is going on, and whom would assist to get this sorted as soon as possible please.

Thank you and Kind Regards,
Management