I completely agree with the complaints. The receptionists are unhelpful and legalistic, not to mention inflexible in their trying to solve problems for you, always referring to the 'agreement' signed at the beginning of the tenancy thereby refusing to lift a finger to help you solve your problems. The cleaning staff have entered my room on separate occasions WITHOUT prior notice, re-arranging my items and leaving detergent stains on surface tops without cleaning them, the place turns out to be worse than before it was cleaned..

You have been warned, do not stay here. It is expensive, we pay treble the amount of normal student residences with accommodation problems, bad service, and unhelpful staff.

Hi Anonymous.b,
Please see the comment I made previously on the 16th Nov., 2011.
You are obviously very upset and I can see it is interfering with your studies, you must find the strength to overcome the conditions you are facing. Is there anyone who can speak up or help you ? Is there any way I can give you moral support ? Please try to hold on until your contract is finished, do not give Unite the satisfaction of getting your money for free. They have you tied up into the contract in such a way that you are bound to pay even though you don't live there.
I am the father of a woman also staying with Unite, her contract is up in July and she wants to leave as soon as it is finished, she has another year to complete college, but she certainly will never stay with Unite again, ever.
I have communicated with Unite management at all levels regarding my daughter and they are definitely not outwardly polite nor too helpful, nevertheless my daughter now is living more comfortable than before.
I sincerely hope your condition improves. Good luck with your studies.

DO NOT move to a UNITE group/UNITE student housing accomodation! THEY ARE A RIP-OFF!!!

This company has a lazy, disrespectful staff who cannot come up with logical solutions to simple problems.

I am a resident in one of their brand new buildings, and MANY residents have gone without internet (included in the rent) for over 3 months, the fire alarm goes off almost every other day at all hours of the day and night- I have had to change my sleep patterns because it usually goes of starting at around midnight and sometimes will go off again around 1am, 2am or 2:30am on a regular basis. The staff is lackadaisical, lazy, and could care less about the fact that residents are paying a premium and are just asking for the basic things that were promised as per their lease agreement and on the website. There have been quite a number of times when I was not able to take a shower because the water was just not coming out of the faucet or the shower (let me remind you, this is a brand new building). Maintenance requests go ignored unless you ask for the same thing about 5 or 6 times, and then MAYBE they will respond to you if you bitch and moan loudly enough. This company is a rip-off. NO ONE should WASTE THEIR MONEY on any of their properties. DON'T BE FOOLED by their pretty pictures on the internet or their slick sales staff. I was, and I regret it. Living with UNITE is like a living hell, and I want to prevent other people from going through what I have and am going through. DONT GIVE YOUR MONEY TO THIS HORRIBLE COMPANY. THEY DESERVE TO GO OUT OF BUSINESS.

I totally agree with all the comments here. I am a resident at the Unite flats in London and I regret EVERY MINUTE OF MY LIFE FOR CHOOSING TO LIVE HERE. I HAVE MADE SEVERAL COMPLAINTS ABOUT THE NOISE FROM MY NEIGHBOURS AND OTHERS HAVE AS WELL AND THEY ARE SUCH COWARDS AND DO NOT WANT TO LOSE THEIR MONEY BECAUSE THEY ARE NOT THROWING THE DISRESPECTFUL NEIGHBOURS OUT! ITS A TORTURE TO TRY AND STUDY AND TILL LATE AT NIGHT AFTER MIDNIGHT PEOPLE RUN IN THE HALLS, TALK LOUD, SLAM THEIR DOORS. AND I AM SUPPOSED TO STUDY ! IT IS A TOTAL RIP OFFF! DO NOT SIGN TO LIVE HERE. WE HAD SO MANY TIMES PROBLEM WITH THE HEATING, AND WHERE LEFT WITH NO HEATING AND HOT WATER FOR MORE THAN A WEEK. NO COMPENSATION WAS GIVEN TO US. I CANNOT LEAVE FROM HERE AS I HAVE NO WHERE TO GO TILL MY YEAR AT UNI IS OVER. I AM EXTREMELY FRUSTRATED.
AT THIS POINT I AM TRYING TO SLEEP WITH EAR PLUGS TO NOT HEAR THE PEOPLE SLAMMING THE DOORS. STILL THE ROOM SHAKES AFTER THE RESIDENTS SLAM THEIR DOORS. POOR CONSTRUCTION OF THE BUILDING .
SO IF YOU WANT TO COME BACK HOME TO RELAX AND YOU ARE GETTING ANGRY AND FRUSTRATED MOST OF THIS PLACE ( ELISABETH CROLL HOUSE )
IS NOT THE PLACE TO LIVE.
HOPEFULLY SOMEBODY WILL AGREE WITH THIS POST.