I flew from Orlando on 6/23/12 and left my Ipod. My son flew from RIO to Denver on 6/26/12 and left his $1000 camera on the plane we filed the missing report and my son even returned tio DIA. I have spent hours trying to speak to a English speaking human. Upon many hours of research and frustration, I have come to know that any item left on a plane will not be returned United will not even be helpful in trying to return your lost item. I think we all need to stand up before leaving the plane and anounce that if anything is left on an United Flight it Will NOT be returned.

Missed my flight. Was told by United airport CS rep that United could not place me on another airline. Was told by this rep that United only airline flies Denver - Albuquerque. INCOMPTETENT Refused to give me ticket to move to other airline. Went to Frontier to catch flight. United would not relinquish ticket and CS booth in this terminal was not manned. Travel agent had to purchase full fare one way to get me on trip. United refused to honor my ticket home and make right the inconvenience. I spent 3.5 hours on the phone/hold/talking to people in India who finally said: sorry ma'am you shouldn't have missed your flight.

JENNIFER KAPTAIN ONLY HELPFUL PERSON WHO WORKS FOR UNITED, RE-ACTIVATED what was a fully refundable ticket in the first place. Gave me a ticket voucher to make right the inconvenience.

AND Jennifer Kaptain is responsible for me wanting to even use United anymore.

You do not have useful customer service people. After I failed to be helped by the first one, each one echoed "you shouldn't have missed your flight.

I sincerely hope that Jennifer can be recognized and that it is not the India team reading this.

YOU ARE RIGHT, I SHOULD NOT HAVE MISSED MY FLIGHT. THAT WAS EVIDENT. I NEEDED A CUSTOMER FREINDLY SOLUTION. Not to be lied to by a useless customer service rep who has no idea where United flies. Inconceivable.

On december 21st 2011 i purchased a ticket from atlanta GA to milwaukee WI through united airlines. I ended up missing the flight but immediately asked for a refund at the ticket counter since it was within the 24 hours time frame that i was told i could request a full refund in. The ticket counter claimed to have made the reund request for me and instructed me to wait for a check that would be sent to my physical address. 3 months later and nothing When i called United what i got was someone was the usual asian person who can barely understand or speak english she acted frustrated with me even calling her and said that i should hjust email united because they dont have a refunds department anymore and all refund request are handled online. So i emailed united after ignoring my emails for weeks they finally got back to me to tell me that there is no refund and that i had already used my credit. I never recieved my refund and now it seems no one can help me there is no customer service i have emailed and emailed and emailed and nothing happens.