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United States Postal Service

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Consumer complaints and reviews about United States Postal Service

angelilcanasir Send email
 
Oct 20, 2018

DELIVERIES TO INCORRECT MAIL BOX

Continuously, I have been going to my postal service about getting the mail from the other boxes, mine is 1525, but the carrier usually put mail from 1535. Also they return my mail back without an explanation . My clients got the mail back as wrong address. I have complaint to Laura, supervisor from 1870 N. Corporate Lakes blvd, Weston Fl 33326. Today, when I checked my mail , I found not one as the other occasions, but 6 mails belonging to 1545 North Park Drive. One of them was a returned certified mail. The incident happened either 10/18/18 or today ,10/19/18. The mail carrier who did must be replaced. I understand one error, but this is consistently. I cannot be going back to the mailboxes to put back the wrong mail. It is not my job. Please do something. I am attaching picture of the certified mail sent wrongly to my box. The photo is too large. My phone is 954-384-4475.
Destro Send email
 
Mar 20, 2012

United States Postal Service continue to provide unacceptable level of their so-called "service"

This concerns a package delivered to Kelseyville, CA., P.O. On July 11, I received a notice & called immediately. As I am elderly & legally disabled, it is rather difficult for me to get about. I was assured it would be delivered the next day.

The next day a parcel was delivered, but it was the wrong package. I gave it back to the mail-lady who said she had seen my package. She searched the van but it was not there. She told me it may still be at the post office and she would deliver it the next day. Other packages were delivered the next day, so I thought no more about it until I realized that one delivery was quite overdue. The seller forwarded me a tracking number & I was shocked to learn it was delivered fifteen days earlier. A phone call to the post office on July 27, received the response that I could fill out a form to request delivery or I could pick it up. Of course that's a cruel joke, since I'd have to go to the P.O. which is at least 10 miles away to fill out a form.

So my husband took time off and drove to the Kelseyville P.O., but they refused to speak to him since he was not me even though he had called in advance and was expected. My husband -- anticipating this ploy often used by petty bureaucrats to abuse patrons -- and I was in the car.

So I went in, but Mr. Smith decided now to play stupid games and instead of producing the package with speed and perhaps an apology. Instead he had fun making me go through the line a second time and proceeded with deliberate sloth to extend his powers another 15 minutes instead of producing the package.

I was very annoyed and the postmaster, Charles Rick Smith, who told me to get to the back of the line again. After some words he told me I could have my package when he was good and ready to give it to me.

Does an individual officer have this kind of power? It is most unpleasant to be treated so rudely by an employee of the US Post Office. A junior person apologized. The postmaster just sneered at my distress!
Callensmom Send email
 
Mar 20, 2012

United States Postal Service continue to provide unacceptable level of their so-called "service"

Unless your undelivered package was sent Express mail it is not actually trackable, other services that are offered just confirms delivery and it depends on how the sender mailed your package with specific instructions as to if anyone other than yourself (even your husband) can or cannot pick up the package. As for having to go to the post office to fill out a form, that is not necessary. All you have to do is call 1-800-ask-usps and schedule a redelivery. Lastly, unless your package was insured the post office is not responsible for misdelivered mail, all that can be done is a complaint can be filed at the above 800 # and then forwarded to the person who answers and investigates the complaints. And you can file a complaint about your local carrier and/or postmaster as well..

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