Company Name: (uportal360)
Dear Sir/ Madam
Re: (account number CMWUWWHLOA01-7325042.)
On Dec 2021, I got 2 years interest free loan (principal amount: $3,494.00) from laser away through this company "uportal360. Unfortunately, your service has not performed well.
I have an issue with the payment services. I had auto payment setup. Unfortunately, I lost my credit card, and had to change the credit number. As soon as I received the new credit card, I called in and gave my new card number to be used for auto-payment; however, it seems that operator did not complete the transfer, and the old credit card number was used for the payment which was rejected.
Although I have called on time before my next due date payment and gave my credit card number to be used (they have my new credit cart # on record), I have been told that I am still responsible for the delay which does not make sense.
I am so disappointed because the service was not performed correctly; I was billed the wrong amount; something was misrepresented. i did not do anything wrong here. i paid my monthly amount on-time and did not miss any payment. it was the company's fault that did not used my new credit card number for autopayment. i should not be punished for that. I already paid back my loan and i do not want to pay any interest.
To resolve the problem, I would appreciate your help. I already paid back my loan and i do not want to pay any interest.
Payment Details
Total Principal Paid $2,782.87
 + Interest Paid $443.13
Total Payments w/o Fees $3,226.00

I look forward to your reply and a resolution to my problem and will wait until 15 Sep 2022 before seeking help from a consumer protection agency or the Better Business Bureau. Please contact me at the above address or by phone at (765-413-8398) or at (Elaheh.kamali59@ gmail.com
Sincerely,