"Check out their FB site and you'll see a long list of complaints that far exceeds any other social media site."

Multiple instances of ill-informed opinions do not validate this.

Airlines may charge fees but they are NOT the same fees and is not carried out with the same disdain US Airways employees seem to have for passengers doing business with them. Check out their FB site and you'll see a long list of complaints that far exceeds any other social media site. The airline industry in general has service problems but US Airways is notorious for being particularly unhelpful. I have also had poor service experiences with US Airways and take every opportunity to communicate that to others. I also recommend that individuals file a complaint with the US Dept of Transportation. They have an Aviation Consumer Protection Division where you can make a formal complaint, even for poor service.Here's the link: http://airconsumer.dot.gov/problems.htm

I did decide to start booking all of my flights through US Airways, but after this experience that I just had...I will never fly with them again. My initial flight was for me to depart from Raleigh to Charlotte, then Charlotte to Denver. Well i had some business issues that came up and I had to stay in Charlotte. So I called to tell US Airways that I need to cancel my flight from Raleigh to Charlotte, and just catch the plane for the 2nd part of my flight from Charlotte to Denver...and WOW...I can't believe that you would 1st charge me with a $150 change fee-----when I'm not really making any changes...just cancelling the 1st part of my flight-------then on top of they made me pay a higher fare at $1, 100 more for the same damn flight that I was already booked on---what the hell is that all about? Im truly upset and will not ever fly with you guys again. I'm done with US Airways. My previous airline would have never charged me any flight change fees and I would not have paid any fare differences--especially...its no wonder that you guys get a lot of complaints. Im going to make sure everyone that I know knows about how you treat your customers. I even spoke with a supervisor----April Agent number E4 and she was not willing to help me at all...Im very disappointed with both the service and lack of care from your customer service team.

"My previous airline would have never charged me any flight change fees and I would not have paid any fare differences"

All airlines do what you describe...