US Bank wants up to $737 in excess wear and tear. US Bank wants $237 per tire and $125 per wheel/cover for scrapes on the edge of the rim where the wheel meets the tire. To see these scrapes you would need to be squatting to get close enough. The brochure on lease return provided when acquiring the car referred to wheel covers not wheels yet on inspection they list it as wheel/cover. US Bank is using the term "excessive" VERY loosely. When I tried to dispute the charges I was badly insulted and my feelings were gravely hurt that my blood pressure went up to 19.
Your customer service employee is way unprofessional. I want a written apology from the owner of the USBank. The end of lease advisor is very rude and she disrespected me she addressed me very very offensively. Ms “Angela” typical answers “you never owned the car, this is not yours”, “you are speeding”, “you cannot evaluate the excess” , etc..