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US Bank reliacard

United States,
Maine,
Saint Paul

Consumer complaints and reviews about US Bank reliacard

Urmawm2 Send email
 
Apr 12, 2020

Being hung up on and on hold extremely long

I've had numerous issues with us bank reliacard over the last 24 hours I dont even know where to begin my card has money on it was not having any problems until suddenly last night it was being declined for no apparaemt.reason an then again today same thing. So I cannot access my money or buy necessities at this point I call to solve the problem I get that virus has businesses not operating as they normally do they tell you itll be a long wait time to speak to customer service and suggest handling issues online which also I am not able to access at all non record of my card or account so I decide to wait 16 times I was just hung up on after2 mins of hold time dead air meaning someone is picking up and listening or hanging up on you one rep even attempted to just hang up on me disnt do so successfully totally unaware of me being on hold thinking he had the mute button on he proceeded to have a 4 minute conversation with a person where ever he was at while I sat listening and shouting hello! 16 tries later I make it to an actual hold with hold music messages saying they were busy but will be with me soon 1 hour 43 mins later still on hold from one phone and 26 mins into hold on another phone I'm so extremely frustrated cannot access my account online cannot get through by phone and my card is basically cut off mo access to my money this is the worst experience of my life

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