Dropping paper statements does NOT mean you shouldn't still look at the statements online. Common sense.

I consistently pay 2-3 weeks AHEAD OF TIME on my US Bank credit card and US Bank mortgage. I also have 2 checking accounts and a savings account. In Feb 2012 my VISA minimum payment went up a little and I did not notice because I have gone along with their requests to drop paper statements. My Bad. My regular automatic $300 monthly payment came up ONE DOLLAR short and instead of notifying this long-time loyal customer, US Bank decided it was good customer relations to charge me $25 for the missing $1. They are no doubt correct that this is allowed in the fine-print but maybe someone at U. S. Bank will notice that this is NOT the way to keep customers. A very polite customer service agent sympathized but could not / did not offer to waive the 25 bucks. Instead he advised me to pay the One Buck to avoid collection calls. Obviously, I did. Hope their execs enjoyed their bonuses that came from our TARP money. "All of US Serving You" it says on my card. Humbug!

I almost forgot..."not the way to keep customers"...LOL...really? Maybe your actions should prompt them to DROP YOU as a customer and close out your account so you no longer have access to their money.