Sign in
Submit a Complaint
US Passport Office
United States
Tweet
Consumer complaints and reviews about US Passport Office
User138140
Send email
Mar 26, 2012
US Passport office sucks, but we solved the problem!
Our applications for renewal were sent in early March. My son's and mine got here, but my daughter's was denied because of a small headband in the photo - almost 2 months after sending it in. We called the number several times over a period of 3 weeks and got totally stonewalled. No answers, no phone number to find out, can't talk to anyone else, oh well sucks to be you attitude.<br />
<br />
After looking into canceling the trip (not an option - internet deal), it was suggested that we call our US Representative's office. Great idea!!! My wife called Richard Neal's office (he's not even the right one, LOL) and they were super-helpful. I called John Olver's office, same thing. Somehow they had the number to call, and called for us. Both offices called us back to say the passport would be expedited at no extra charge. That night we got a call from the US Passport office in So. Carolina to make sure they had the right address and to promise us prompt delivery. 2 days later we have a passport! <br />
<br />
Moral of the story is your passport customer service people couldn't care less whether or not you have to throw away a few thousand and cancel an important trip. But your US Representative can help, and will. Thank you, Richard Neal and John Over's offices. Pleasant people, and we got results.
User917730
Send email
Mar 26, 2012
US Passport office sucks, but we solved the problem!
The issue is with the moron that took the passport photo, not your issuing agency.
Previous
1
Next
Complaint Registration Form
Information of the Company you are complaining about
Subject of Complaint
City (optional)
Complaint Details
Attach photos (optional)
Confirmation code
Submit
Submit Complaint
|
View full list of Companies
|
Latest Complaints
|
Terms of Use
|
Privacy Policy
|
Contact Us
© 2025
Complaint Board
User Registration
Already a Complaint Board member?
Log in now.
Username:
E-mail address:
Password:
Code:
Loading, please wait...
or connect with Facebook
User Registration
A confirmation email was sent to "
".
To confirm your account, please click the link in the message.
If you don't see the email in your Inbox, please check your Spam box.
User Login
Not a member of Complaint Board?
Register now.
E-mail address:
Password:
Forgot your password?
E-mail address:
Back
Loading, please wait...
Your password has been sent to the specified email address.
Log in
or connect with Facebook
User Facebook Login
Enter Username