Wow! Everything I’ve read is what I am going through NOW! I’ve been waiting on a card since August of 2020 and still never received one! EVERY TIME I SPEAK WITH A REP THEY TELL ME THE SAME THING WHICH IS “ THEY NEVER RECEIVED MY DOCUMENTS AFTER IVE SENT THEM 3 TIMES ALREADY. I RECEIVED A CALL FROM THE OFFLINE TEAM AND THE LINE WAS DISCONNECTED SOMEHOW THE REP NEVER ATTEMPTED TO CALL ME BACK.... I called them immediately and they sent me to do a survey after telling me to hold while they pull up my account! Still nothing.. I TALKED TO SUPERVISOR TRISH, MONTHS AGO TO GET THIS MATTER TAKEN CARE OF STILL NOTHING! This has me VERY EMOTIONAL AND STRESSED’ I AM A SINGLE MOM. I’ve already reached out to my local news about US RELIABANK MY NEXT STEP IS AN ATTORNEY. They are VERY UNPROFESSIONAL. I WANTS MY MONEY AND I WONT GIVE YOU!’ I WORKED FOR THAT MONEY!! I needs MY MONEY